The Product Support Specialist at be10x is a technical guidance and product-focused role. Unlike traditional customer support, this position requires a deep understanding of our AI programs to help learners implement them successfully in real-world scenarios.

This role is ideal for someone who thrives at the intersection of education and technology, enjoys real-time problem-solving, and is passionate about empowering professionals to succeed with contemporary AI tools.

Key Responsibilities

Technical Query Resolution & Learner Support

You will be the primary point of contact for technical queries across the following domains:
- Generative AI — Prompt Engineering, LLM implementation, and practical AI tool guidance
- Data & Analytics — Excel with AI integrations, Power BI, SQL, and Python basics
- Technical Troubleshooting — Diagnosing learner issues, providing step-by-step solutions, and creating visual guides (screenshots/video walkthroughs)
- Conceptual Guidance — Explaining ML, Deep Learning, and NLP concepts in clear, accessible language




- Escalation Management — Independently resolving 90%+ of queries and escalating to the product team only when strictly necessary

Real-Time Learner Engagement
- Act as the first point of contact during live sessions — resolving doubts in real time, with camera on when needed
- Provide prompt, accurate responses during evening and weekend peak hours
- Foster a supportive learning environment that encourages active participation and confidence-building
- Maintain learner accessibility through designated support channels

Cross-Functional Collaboration
- Work closely with educators, product, content, and data teams to close learner feedback loops
- Participate in team syncs to share learner insights and propose product or curriculum improvements
- Support onboarding and training of internal team members on support processes

Data Management & Learner Analytics

Track and manage learner data using:
- Google Sheets (advanced formulas, p

📌 Ai Product Trainer (Kolkata)
🏢 House Of Edtech
📍 Kolkata