Job Responsibility
- Handle customer interactions daily with 0 availability time- Ensure SLAs are met consistently at individual and team level.- Meet and exceed all performance thresholds.- Focus on Key KPI's like RSAT, AHT and customer experience.Skills Required:
- Excellent Communication Skills (Prior experience in contact center is not mandatory)
Strong Team Player
Robust Domain Knowledge Preferred
Strong feedback implementation skills
Possess Positive attitude and know to promote brand value.
Ability to work in any shifts, the majority being night and midnight shifts
-Location
- Mumbai
Job Function
- BUSINESS PROCESS SERVICES
Role
- Analyst
Job Id
- 403565
Desired Skills
- Customer Service
Qualifications : BACHELOR OF COMMERCE
📌 International Voice (Mumbai)
🏢 Tata Consultancy Services
📍 Mumbai
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