Responsibilities:
- Attending to customers queries about the gold loan process and schemes offered.
- Conducting gold valuations and identifying gold purity accurately.
- Properly packing and storing gold packets after loan disbursal. Returning gold ornaments to customers after loan closure.
- Managing cash (system & physical) during loan disbursals, interest collection, and loan closures.
- Create current CUID in system & modifications in LOS during Disbursal, Part Release / Payments & Loan Closure.
- Maintain branch registers as per the guidelines - Key / Cash / Packet Movements, Staff & Customer Visits etc.
- Ensuring proper collection and storage of customer KYC documents.
- Following up with customers for interest and principal payment
Others Perks and Benefits:
- PF & Medical Insurance
- Performance base incentives
- Other allowances