Job Summary

As a Senior IT Administrator (Global), you will work closely with the rest of our team to ensure that our company is using the most up-to-date technology to run our business. We are seeking a hands-on IT administrator who will own the day-to-day reliability, security, and scalability of our hardware, software, and internal network, while directly supporting our staff across global offices.

Responsibilities

- Administer, maintain, and support the company's IT infrastructure (network, endpoints, servers, cloud accounts) across global offices.

- Manage day-to-day IT operations, ensuring 24x7 availability and reliability of systems and services.

- Own the user onboarding and offboarding process, including access provisioning and deprovisioning across systems.

- Administer SaaS applications user provisioning, license tracking, and renewal coordination.

- Execute the IT asset life cycle end-to-end: procurement, deployment, tracking, and secure disposal.

- Monitor systems and infrastructure proactively; troubleshoot, resolve, and escalate incidents within SLA.

- Support the CISO/security function on day-to-day compliance tasks, security tooling configuration, and audit evidence gathering.

- Identify repetitive manual tasks and build automation (Shell/Python scripting, API integrations) to streamline IT operations.

- Collaborate with cross-functional teams to support integration projects and resolve tooling gaps.

- Maintain and enforce existing IT policies and procedures; flag gaps for review.

- Support business continuity and disaster recovery execution testing, documentation, and runbook upkeep.

- Act as the escalation point for Tier 2/3 technical support and helpdesk operations.

- Document processes, configurations,



and runbooks to build team knowledge and reduce single points of failure.

- Coordinate with vendors on day-to-day support tickets, renewals, and issue resolution.

- Mentor junior IT staff and interns on troubleshooting approach and best practices.

- Track IT performance metrics (uptime, ticket resolution time, SLA adherence) and report on trends.

Experience and Qualifications

- Bachelor's degree in a relevant field.

- 2-6 years of hands-on experience administering IT infrastructure and operations;

experience in a global, multi-office, or distributed-team environment preferred.

- Strong working knowledge of network administration, endpoint management, and SaaS application administration.

- Practical experience with automation/scripting (Shell, Python) to streamline recurring IT tasks.

- Comfortable working in a startup/scale-up environment. This role will require occasional overlap with US/UK time zones.

- Working knowledge of ITIL-aligned support processes (incident, change, and problem management).

- Hands-on experience integrating applications via APIs.

- Positive communication skills, with the ability to support end users and collaborate across cross-functional teams.

- Prior experience mentoring junior team members or interns is a plus.

- Highly organized with the ability to manage multiple priorities and tickets simultaneously.

Technologies

- Hardware: Cisco Meraki Network Infra, Apple Devices, Windows, IoT thin clients, AV Equipment, Printers

- Operating Systems: MacOS, Windows, iOS, and Linux

- Platforms/Tools: Google Suite, JumpCloud or similar, Jira, OpsGenie, Bitbucket, Confluence, Jenkins, Zoom Admin, Slack Admin, AWS EC2 and S3, MySQL or PostgreSQL, GitHub, Postman, working knowledge of using and integrating APIs, ITIL methodology, Shell and Python scripting

📌 Senior IT Administrator (Global) (Pune)
🏢 AppZen
📍 Pune