Key Responsibilities
Handle customer queries through Instagram, WhatsApp, and email.
Manage incoming calls and provide accurate and helpful responses.
Work on Shopify and Return Prime for order, return, and exchange management.
Make outbound calls regarding returns, collect customer feedback, and work towards retention.
Handle daily tasks and assignments as required and adapt to changing priorities.
Required Skills & Qualifications:
Minimum 1 year of relevant customer service experience.
Hands-on experience with Instagram chats, WhatsApp, and email communication.
Excellent verbal and written communication and convincing skills.
Prior retail experience is required.
Working knowledge of Shopify and Return Prime, or the ability to learn quickly.
Robust multitasking and adaptability.
📌 Senior Customer Support Executive (Delhi)
🏢 Outcast
📍 Delhi