Position Details

- JR & RH ID: 1488100/890563
- Location: Bangalore
- Duration of Contract: 6 months
- Contractors Required: 1
- Years of Experience: 7 to 10 years
- Client Interview: Yes
- Project Specific Prerequisite Skills: Amazon Connect, AWS DevOps Services

Detailed

Role Overview

- Role: Senior AWS Developer Amazon Connect
- Team: SupportSuccess Engineering
- Organization: Autodesk
- Location: Bangalore

Position Overview Client is looking for an experienced Senior AWS Developer specializing in Amazon Connect to join our Salesforce Engineering team In this role you will design build and operate cloudbased contact center capabilities using Amazon Connect and AWS services integrating them with Salesforce and Autodesks enterprise platforms You will work closely with Salesforce engineers architects product managers and business stakeholders to deliver scalable secure resilient and customerfocused contact center solutions The ideal candidate combines strong handson AWS engineering experience with deep knowledge of Amazon Connect serverless architectures APIs eventdriven integrations and modern software engineering practices Experience integrating Amazon Connect with Salesforce Service Cloud and enterprise CRMcontactcenter platforms is highly desirable

Responsibilities

- Design develop test deploy and support enterprise solutions built on Amazon Connect and AWS
- Build and maintain Amazon Connect contact flows routing profiles queues prompts hours of operation security profiles and related configurations
- Develop integrations between Amazon Connect Salesforce Service Cloud and other enterprise applications
- Build serverless and eventdriven solutions using services such as AWS Lambda API Gateway DynamoDB S3 EventBridge SNS SQS Kinesis and CloudWatch
- Develop backend services and APIs using languages such as Python Java JavaScript or TypeScript




- Implement Amazon Connect capabilities including voice chat IVR routing recording analytics and agent experiences
- Work with Amazon Connect APIs SDKs Streams API Contact Control Panel CCP and related integration frameworks
- Design secure integrations and authentication patterns using AWS IAM OAuth certificates secrets management and enterprise identity solutions
- Collaborate with Salesforce engineers to deliver seamless agent and customer experiences across Amazon Connect and Salesforce
- Develop reusable components infrastructure automation and deployment pipelines using Infrastructure as Code and CICD practices
- Establish monitoring logging alerting observability and operational support for production contactcenter services
- Troubleshoot complex distributedsystem and integration issues across AWS Amazon Connect Salesforce APIs and downstream systems
- Participate in architecture and design reviews and contribute to technical standards and engineering best practices
- Conduct code reviews and mentor engineers on AWS Amazon Connect integration and software engineering practices
- Partner with product owners architects security teams and business stakeholders to translate business requirements into scalable technical solutions
- Continuously evaluate AWS and Amazon Connect capabilities and recommend improvements to architecture reliability performance and customer experience

Minimum Qualifications





- Bachelors degree in computer science Engineering Information Technology or a related technical discipline or equivalent practical experience
- 6 years of qualified software development experience with significant experience building solutions on AWS
- Robust handson experience implementing and supporting Amazon Connect in production environments
- Experience with AWS serverless technologies particularly Lambda API Gateway DynamoDB S3 CloudWatch IAM SNSSQS and EventBridge
- Strong programming experience in at least one modern language such as Python Java JavaScript or TypeScript
- Experience designing and consuming REST APIs and eventdriven integrations
- Strong understanding of cloud architecture distributed systems security scalability resiliency and high availability
- Experience with source control and CICD technologies such as Git Jenkins GitHub Actions or equivalent platforms
- Experience with Infrastructure as Code technologies such as AWS CloudFormation AWS CDK or Terraform
- Strong debugging troubleshooting and productionsupport skills
- Excellent communication and collaboration skills with the ability to work effectively across engineering and business teams

Preferred Qualifications

- Experience integrating Amazon Connect with Salesforce Service Cloud
- Experience with Salesforce CTI Open CTI Service Cloud Voice or similar contactcenter integrations
- Deep knowledge of Amazon Connect APIs Streams API Contact Control Panel contact attributes CTRcontact records and custom agent experiences
- Experience with Amazon Lex conversational AI chatbots or voice automation
- Experience with Amazon Connect Contact Lens analytics call recording transcription quality management or workforcemanagement capabilities.

Skills: aws,devops,connect,amazon,cloud,salesforce,dynamodb,lambda api gateway

📌 Senior AWS Developer Amazon Connect (Immediate - 15 Days) (Bengaluru)
🏢 Neev
📍 Bengaluru