Job Title: Senior Atlassian / JIRA Support & Developer

Experience: 7+ Years

Location: Hybrid Bangalore

Employment Type: Full-Time

About the Role

We are looking for an experienced Senior Atlassian / JIRA Support & Developer to provide operational and enhancement support for the Atlassian ecosystem, including Jira, Confluence, and Jira Service Management (JSM).

The candidate will be responsible for platform administration, configuration, workflow optimization, automation, integrations, reporting, and L2/L3 support while ensuring platform stability, scalability, governance, and alignment with ITSM and Agile processes.

Key Responsibilities

- Administer and support Jira, Confluence, and Jira Service Management platforms.
- Design, configure, and maintain workflows, schemes, permissions, and project configurations.
- Implement and maintain Jira automation to reduce manual effort.
- Support incident, request, Agile, and portfolio management use cases.
- Create and maintain Jira dashboards, filters, JQL queries, and operational reports.
- Manage integrations with external tools, including CI/CD, ITSM, reporting tools, REST APIs, and webhooks.
- Administer and support Atlassian Marketplace applications.
- Ensure platform governance, documentation, standards, and best practices.
- Provide L2/L3 support and coordinate with vendors and internal technical teams.
- Support platform transitions, migrations, and audit activities.
- Work with global and distributed teams to understand requirements and translate business processes into Atlassian solutions.





Required Skills & Experience

Must Have:

- 7+ years of hands-on experience with Atlassian tools.
- Strong experience supporting enterprise-scale Jira and Confluence environments.
- Expertise in Jira – Company-managed and Team-managed projects.
- Strong knowledge of Confluence spaces, templates, and permissions.
- Hands-on experience with Jira Service Management (JSM).
- Robust expertise in workflow configuration and permissions.
- Experience with Jira Automation.
- Strong knowledge of Dashboards, Filters, and JQL.
- Good understanding of ITSM/service desk processes, including Incident, Request, Change, and Problem Management.
- Experience supporting Agile delivery practices – Scrum/Kanban.
- Experience in process mapping and workflow design.
- Experience with REST APIs, webhooks, and third-party integrations.
- Experience with Atlassian Marketplace app administration.

Soft Skills

- Strong communication skills
- Stakeholder management
- Project management
- Problem-solving ability
- Ability to work effectively with global/distributed teams
- Good documentation and collaboration skills

Education Bachelor’s or Master’s degree in Computer Science, Information Systems, or equivalent experience.

Key Deliverables

- Configured and optimized Jira and Confluence environments
- Well-documented workflows, templates, and standards
- Automated processes with reduced manual operations
- Dashboards and reports supporting business decision-making
- Knowledge base and operational runbooks

📌 Senior Atlassian / JIRA Support & Developer (Bengaluru)
🏢 CBC
📍 Bengaluru