We are looking for an experienced Senior Application Support & Enterprise Architecture Specialist to support, enhance, and administer the ABACUS Enterprise Architecture platform. The ideal candidate should possess solid expertise in C# .NET, SQL Server, IIS administration, and application support, along with exposure to enterprise architecture tools and investment banking environments.

The role involves developing custom extensions for the ABACUS platform, providing L1/L2/L3 support, managing integrations, maintaining infrastructure, troubleshooting performance issues, developing reports and dashboards, and collaborating with architects, project managers, and business stakeholders.

Key Responsibilities

Application Development & Enhancement

- Develop and maintain custom scripts/extensions using C# .NET for the ABACUS Enterprise Architecture platform.
- Reverse engineer existing applications and scripts to understand business rules and system functionality.
- Maintain and update technical and operational documentation.
- Design, develop, and consume APIs and integration interfaces between ABACUS and enterprise applications.

Application Support & Administration
- Provide L1/L2/L3 support for the ABACUS application suite.
- Manage incident resolution, root cause analysis, and problem management activities.
- Monitor application health, KPIs, and system performance.
- Coordinate with vendors for issue resolution, upgrades, patching, and new feature implementations.

Infrastructure & Database Management




- Administer IIS-hosted Microsoft web applications.
- Perform application deployments and regression testing.
- Manage and troubleshoot Microsoft SQL Server databases.
- Identify and resolve database and application performance bottlenecks.

Reporting & Analytics
- Develop and maintain Power BI dashboards and reports.
- Generate operational and management reports.
- Measure customer experience and service KPIs.

Enterprise Architecture Support
- Work closely with Technical Architects, Data Architects, Functional Architects, and Project Managers.
- Maintain and update enterprise architecture models within ABACUS.
- Support architecture governance and repository management activities.

Mandatory Skills (Must Have)
- C# .NET Development (8+ years)
- Microsoft SQL Server Administration & Performance Tuning
- IIS Administration
- Application Production Support (L2/L3)
- Microsoft Web Applications Support
- SDLC & Release Management
- API Development & Integration
- Incident Management & Root Cause Analysis
- Investment Banking Domain Experience
- Enterprise Application Support

Secondary / Good-to-Have Skills
- ABACUS Enterprise Architecture Tool
- Enterprise Architecture Concepts (TOGAF exposure preferred)
- Power BI Reporting & Dashboards
- Python Basics
- AI/ML Fundamentals
- REST APIs
- DevOps & CI/CD Concepts
- Windows Server Administration
- Regression Testing
- Architecture Modeling
- Stakeholder Management
- Vendor Coordination

📌 Senior Application Support Engineer (Mumbai)
🏢 Capgemini
📍 Mumbai