Company Description Agamin Innovations is a new-age digital solutions provider focused on helping enterprises gain a competitive edge through automation, AI, ML, and innovative digital solutions. Founded by experienced industry professionals, Agamin is driven by a clear vision of delivering tangible business value through technology-led transformation.

Role Description The SAP SM Consultant will work on-site in Chennai in a full time capacity, collaborating closely with business and technical teams to design, configure, and optimize SAP Service Management processes. Day-to-day responsibilities include analyzing business requirements, mapping them to SAP SM functionalities, and configuring workflows, master data, and integrations with related SAP modules. The consultant will participate in client workshops, document functional specifications, support testing and user training, and provide post-go-live support and issue resolution.

The role also involves recommending process improvements, ensuring smooth integration with existing systems, and contributing to continuous enhancement of service management capabilities.

Qualifications and Description:

- Overseeing the service operations of a company to ensure quality customer support and after-sales services
- Formulating procedures and policies that define how the service staff can provide quality service, and support to customers
- Establishing quality standards for staff to adhere to as part of their daily duties
- Managing a team of customer service representatives, technicians and support staff to log, resolve and document issues
- Maintaining strong work relationships with suppliers, vendors and manufacturers for defect resolution, repair or replacements




- Auditing the work of the service department to identify inefficiencies and devising solutions
- Managing the budget related to a company's service department
- Collaborating with the information technology (IT) team to automate redundant, time-consuming tasks so that the service staff can focus on improving their interaction with customers and understanding their concerns better
- Tracking and monitoring service metrics, such as response time, resolution rate and customer feedback, to identify areas of improvement
- Preparing comprehensive reports detailing all the activities of the service department to the senior management
- Training service staff on customer service etiquette and the step-by-step process of providing service to clients and customers, from incident logging to resolution.

Additional Details

- Relevant Experience : 10 years
- Mandatory skills : SAP SM
- Desired skills : IT Service Management (ITSM) Service Automation and Digital Transformation Process Optimization and Continuous Improvement Data Analysis and Service Metrics Reporting Knowledge of CRM and Service Management Tools Experience with Customer Feedback Management Change Management Cross-Functional Collaboration Lean Six Sigma or Process Improvement Methodologies Strong Presentation and Communication Skills Strategic Planning and Decision Making
- Domain (Industry) : NA
- BGC (Before onboarding / After onboarding) : PostOB
- Total Experience (Ex. 5-7 Years) : 10 years
- Mode of Interview : Face to Face
- WFO / WFH / Hybrid : Hybrid
- Please enter shift timings : 9 A.M TO 6:15 P.M.
- Shift Timings : General

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📌 SAP SM Consultant (Chennai)
🏢 Agamin
📍 Chennai