Empowered By Innovation /n Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company's consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group's 170-year heritage of building sustainable communities. /n Job Title / Position: Salesforce Support Engineer /n Experience: 2-4 years /n Location: Pune (Balewadi) /n 5 Days work from office /n Immediate - 15days joiner preferred /n Responsibilities: /n /n

- Provide end-to-end production support for Salesforce applications.

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- Lead incident, problem, and change management activities.

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- Troubleshoot complex application, integration, and data issues.

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- Perform root cause analysis and drive permanent fixes for recurring incidents.

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- Manage Salesforce security, sharing, data quality, and system performance.

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- Support and enhance Service Cloud processes including Case Management, Queues, Assignment Rules, and Escalations.

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- Coordinate with business stakeholders, development teams, and external vendors.

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- Participate in release planning, deployment support, and hypercare activities.

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- Mentor junior support engineers and establish support best practices.

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- Prepare support metrics, incident reports, and governance updates.

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- 4 to 5 years of Salesforce Administration and Production Support experience.

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- Strong expertise in Sales Cloud and Service Cloud.

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- Experience with Salesforce security architecture and access management.

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- Hands-on experience with Flow automation and troubleshooting.

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- Experience supporting integrations with external applications.

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- Knowledge of deployment processes and change management.

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- Robust stakeholder management and communication skills.

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- Experience working in SLA-driven support environments.

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- Salesforce Certified Administrator

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- Salesforce Service Cloud Consultant (Preferred)

/n /n Key Skills: Salesforce Administration, Salesforce Support, , Incident Management, Problem Management, Flow, Security Model, Reports & Dashboards, Data Management, RCA, ServiceNow, Jira, Production Support.

📌 Salesforce Support Engineer (Pune)
🏢 Birlasoft
📍 Pune