ConfirmBus.com is a growing transportation and mobility company providing buses, luxury buses, mini buses, tempo travellers, and cars/cabs for corporate travel, weddings, events, tours, group travel and other transportation requirements.

We are looking for a Sales & Operations Executive who can take ownership of the complete customer journey — from receiving an enquiry and speaking with the customer to closing the booking, coordinating vehicles/vendors, and ensuring successful trip execution.

This is a hands-on role for someone who is confident on calls, good at negotiating, commercially minded and capable of managing multiple bookings simultaneously.

Key Responsibilities1.

Customer

Enquiry & Sales

- Handle incoming calls, WhatsApp enquiries and leads from customers.
- Understand the customer's exact transportation requirement, including date, route, number of passengers, vehicle type, pickup/drop locations and trip duration.
- Recommend suitable vehicle options based on the customer's requirement and budget.
- Prepare and share quotations quickly and professionally.
- Follow up with customers regularly and convert enquiries into confirmed bookings.
- Negotiate with customers while maintaining the required company margins.
- Build strong relationships with repeat and corporate customers.
- Maintain accurate records of all enquiries, follow-ups, quotations and bookings.

- Booking & Operations Management
- Take complete ownership of confirmed bookings from the time of confirmation until trip completion.
- Coordinate vehicle allocation and ensure the right vehicle is arranged for every booking.
- Ensure bookings are confirmed with vendors within the required timelines.
- Coordinate pickup details, reporting times, driver details, routes and special customer requirements.
- Monitor trips and proactively resolve operational issues before they become customer complaints.
- Coordinate with customers, drivers and vendors throughout the booking lifecycle when required.
- Ensure every booking is executed smoothly and professionally.

- Vendor & Vehicle Management

- Build and maintain strong relationships with bus, tempo traveller and cab vendors.
- Negotiate the best possible vendor rates while ensuring vehicle quality and reliability.
- Source new vendors and vehicles to expand ConfirmBus.com's supply network.




- Verify vendor and vehicle details before confirming bookings.
- Maintain an updated database of vendors, vehicles, rates and availability.
- Ensure vendors meet ConfirmBus.com's standards for vehicle condition, punctuality, driver behaviour and service quality.
- Develop reliable vendor relationships for regular and repeat business.

- Costing, Negotiation & Profitability

- Calculate the correct selling price and vendor cost for every booking.
- Maintain healthy margins on every confirmed trip.
- Negotiate effectively with both customers and vendors.
- Ensure vendor advances and payments are processed correctly and on time.
- Identify opportunities to improve margins without compromising customer experience.
- Understand the commercial impact of discounts, additional charges, cancellations and changes.

- Customer Service & Problem Solving

- Act as a primary point of contact for customers during the booking process.
- Respond quickly and professionally to customer questions and concerns.
- Handle last-minute changes, vehicle issues, delays and other operational challenges.
- Take ownership of problems instead of simply passing them to another team.
- Ensure customers receive a smooth experience before, during and after their journey.
- Collect customer feedback and identify areas for improvement.

- Internal Coordination & Reporting

- Coordinate closely with the Sales, Operations, Vendor and Management teams.
- Maintain accurate booking and payment records.
- Provide daily updates on enquiries, conversions, pending follow-ups, confirmed bookings and operational issues.
- Maintain proper documentation for every booking.
- Identify recurring operational problems and suggest practical solutions.
- Support management in improving processes, vendor networks and customer experience.

What We Are Looking For
- Excellent communication and interpersonal skills.
- Comfortable speaking with customers over the phone and WhatsApp.
- Strong sales and negotiation ability.




- Ability to understand customer requirements and convert enquiries into bookings.
- Good numerical and commercial understanding.
- Ability to calculate costs, selling prices and margins.
- Solid follow-up skills — you should not wait for customers to call you back.
- Ability to multitask and manage several bookings simultaneously.
- Problem-solving mindset and willingness to take ownership.
- Basic knowledge of Excel/Google Sheets and CRM/booking systems.
- Prior experience in travel, transportation, bus rentals, car rentals, tourism, logistics or a similar industry will be preferred.

Experience1–4 years of relevant experience preferred.

Candidates with strong sales, calling, negotiation and customer-handling experience may also be considered even if they are from another industry.



Key Performance Indicators (KPIs)Your performance will be measured on:

- Number of enquiries handled
- Enquiry-to-booking conversion rate
- Revenue generated
- Gross margin/profitability
- Speed of response and follow-up
- Booking execution quality
- Customer satisfaction
- Vendor performance
- Repeat business and customer relationships

What We Offer
- Competitive salary + performance-based incentives
- Attractive earning potential based on bookings and performance
- Opportunity to grow rapidly with a growing transportation startup
- Direct exposure to Sales, Operations, Vendor Management and Business Development
- Performance-based growth in responsibilities and position
- Training and mentoring
- Opportunity to build and manage a large vendor and customer network
- High-quality and professional working environment

Why Join ConfirmBus.com?ConfirmBus.com is being built with the vision of becoming a trusted and technology-driven transportation booking platform for customers across India. You will not be joining simply to answer calls or process bookings. You will be expected to own the customer, close the business, manage the booking and make sure the trip happens successfully.

For the right person, this role can grow into a Senior Sales & Operations / Team Lead / Business Development / Operations Management position as the company expands.

- If you are confident on calls, commercially smart, good at negotiating and enjoy converting enquiries into business, we want to hear from you.

📌 Sales & Operations Executive – ConfirmBus.com (Mumbai)
🏢 ConfirmBus
📍 Mumbai