Role Overview Happy Nature is looking for an experienced Sales Team Lead to lead a team of approximately 10 contact-centre sales executives and drive customer acquisition through product trials, subscriptions, recharges and repeat sales. The role will be responsible for team leadership, sales target achievement, lead management, calling-platform operations, performance tracking, coaching and sales strategy. The ideal candidate will be a hands-on sales leader capable of building a high-performance team and creating strong operational discipline to scale the business.

Ideal

Candidate must have at least 3-5 Years Experience in a Call Centre. Key Responsibilities

Team Leadership & Performance Management · Lead, motivate and manage a team of ~10-20 sales executives. · Set and drive daily, weekly and monthly sales targets at team and individual levels. · Conduct daily huddles, performance reviews and regular one-on-one coaching. · Closely monitor productivity, conversion, follow-ups and revenue performance. · Identify performance gaps and implement coaching, training and corrective actions. · Build a target-oriented culture focused on ownership, discipline and results. Sales & Customer Acquisition · Drive sales through product trials, subscriptions, recharge plans and repeat purchases. · Develop effective calling strategies to improve lead-to-trial and trial-to-subscription conversion. · Ensure systematic follow-up of all prospects and minimise lead leakage. · Coach the team on sales pitches, objection handling, upselling and closing techniques. · Analyse customer behaviour and objections to continuously improve sales conversion. Lead & Calling Platform Management · Own the end-to-end lead management process for the contact centre. · Allocate leads to sales executives based on campaign, priority, availability and performance. · Monitor lead ageing, follow-up discipline and disposition accuracy. · Manage day-to-day operations of the CRM / dialer / calling platform.



· Track calls, connected calls, talk time, follow-ups, dispositions and conversions. · Ensure accurate customer data and proper system usage by the team. · Coordinate with technology/operations teams to resolve platform issues and improve workflows.

Sales

Strategy & Business Growth · Develop and implement contact-centre sales strategies aligned with revenue and customer acquisition goals. · Identify opportunities to improve conversion, agent productivity and customer value. · Recommend new campaigns, offers, scripts, incentives and customer journeys. · Analyse performance by product, campaign, lead source and customer segment. · Work closely with Marketing, Operations and Customer Service teams to improve the overall sales funnel. · Support the business in building a scalable, process-driven sales operation. MIS, Quality & Control · Track and report key sales and productivity metrics through daily/weekly/monthly MIS. · Monitor key indicators such as: o Leads assigned vs. contacted o Contact and conversion rates o Trials generated o Trial-to-subscription conversion o Revenue and sales per agent o Calls, talk time and productive conversations o Follow-up adherence and lead ageing o Cancellation/drop-off rates · Conduct regular call-quality checks and ensure adherence to approved sales processes. · Maintain strong control over customer experience, data accuracy and sales compliance.

Key Performance Indicators The role will be measured on: Sales & Revenue: Target achievement, revenue generated, revenue per agent Customer Acquisition: Trials, new subscriptions/recharges,



conversion rates Team Productivity: Calls, connect rate, talk time, follow-up adherence, agent productivity Operational Excellence: Lead allocation, lead ageing, CRM/dialer discipline, MIS accuracy Quality: Call quality, customer complaints, cancellation/drop-off and process adherence Candidate Profile The ideal candidate should have: · Strong leadership, communication and people-management skills. · Proven experience in inside sales, telesales or contact-centre sales. · Strong understanding of sales funnels, lead conversion and customer acquisition. · Ability to manage teams against aggressive targets and performance metrics. · Robust analytical and problem-solving skills with a data-driven approach. · Hands-on experience with CRM, dialers, calling platforms and sales dashboards. · Strong coaching, objection-handling and sales-conversion abilities. · High ownership, execution discipline and commercial orientation. · Ability to work effectively in a fast-paced, target-driven environment.

Education &

Experience · Graduate in any discipline from a recognised institution. · MBA / PGDM in Sales, Marketing or Business Management is an advantage. · 5+ years of overall experience in Sales / Inside Sales / Telesales / Contact Centre operations. · Preferably 2+ years in a Team Lead / Supervisory role, managing 8–15 sales executives. · Experience in Dairy, FMCG, D2C, E-commerce, Subscription, Retail or Consumer Internet is preferred. · Prior experience managing CRM, dialer or contact-centre technology is highly desirable.

Role Success Profile The successful candidate will be more than a team supervisor—a hands-on sales leader who can lead people, control the sales funnel, manage the calling operation, improve conversion and consistently deliver customer and revenue growth. --- Interested Candidates, please share your resume on:

- [[email protected]]

📌 Sales Manager (Ghaziabad)
🏢 Happy Nature
📍 Ghaziabad