Job Summary

We are looking for a proactive and organized Sales Coordinator to support the sales team in managing customer enquiries, coordinating orders, maintaining sales records, and ensuring smooth communication between customers and internal departments. The ideal candidate should have strong communication, coordination, follow-up, and customer-handling skills.

Key Responsibilities

1. Sales Coordination

- Coordinate with the sales team to ensure smooth execution of daily sales activities.
- Manage customer enquiries through phone, email, WhatsApp, and other communication channels.
- Prepare quotations, proposals, invoices, and other sales-related documents.
- Follow up with customers regarding enquiries, quotations, orders, and payments.
- Maintain accurate records of leads, enquiries, orders, and customer information.

2. Customer Relationship Management

- Respond to customer queries promptly and professionally.
- Understand customer requirements and coordinate with the sales team to provide suitable solutions.
- Maintain regular communication with existing and potential customers.
- Handle customer concerns and coordinate with relevant departments for resolution.
- Ensure a positive customer experience throughout the sales process.

3. Order & Dispatch Coordination

- Coordinate with production, warehouse, logistics, and other departments for order execution.
- Track order status and ensure timely delivery.
- Keep customers updated regarding order progress and delivery schedules.
- Ensure all order details are accurately communicated to the concerned teams.

4. Sales Support

- Assist the sales team in achieving monthly and quarterly targets.
- Prepare daily, weekly, and monthly sales reports.
- Maintain sales pipelines and follow-up trackers.
- Schedule client meetings, calls, and appointments.




- Support the sales team with presentations, product information, and proposals.

5. Documentation & Reporting

- Maintain customer databases and sales records.
- Update CRM systems and internal sales trackers regularly.
- Prepare MIS reports and sales performance reports.
- Maintain proper documentation of quotations, orders, payments, and customer communications.

Required Skills

- Excellent verbal and written communication skills.
- Solid coordination and follow-up abilities.
- Good customer-handling and relationship-management skills.
- Strong organizational and time-management skills.
- Ability to multitask and work under deadlines.
- Good problem-solving and negotiation skills.
- Proficiency in MS Office, Excel, email, and WhatsApp.
- Knowledge of CRM software will be an advantage.

Qualification & Experience

- Graduate in any discipline; preferably Business Administration, Marketing, or a related field.
- 1–4 years of experience in sales coordination, sales support, customer service, or a similar role.
- Experience in retail, corporate sales, gifting, wedding, events, or B2B sales will be an advantage.

Key Performance Indicators (KPIs)

- Timely follow-up on leads and enquiries.
- Lead-to-order conversion.
- Accuracy of quotations and sales documentation.
- Timely order execution and delivery coordination.
- Customer satisfaction and response time.
- Sales target support and team productivity.
- Accuracy and timely submission of sales reports.

Preferred Candidate Profile The ideal candidate should be organized, confident, detail-oriented, customer-focused, and proactive, with the ability to coordinate effectively between customers, sales teams, and internal departments while ensuring smooth execution of the complete sales process.

Candidates can share their cv on (phone hidden).

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Sales Coordinator (Peeragarhi)
🏢 MOMENTZ
📍 Peeragarhi