Looking for candidates in Chennai for Retail Helpdesk Motor Insurance Team .

Experience -0-2 yrs

Interested candidates can share resumes to [email protected]

Should be able to speak and understand Hindi.

4) Key Result Areas:

Key Result Areas

Supporting Actions

Resolution of Operational Queries

- Query management & resolution. Queries are received from MISPs, Insurance Companies, Sales Team etc.
- Coordinate with IT as required, to resolve all portal related issues received from the partners
- Resolve all payment related queries by coordinating with dealerships, insurance companies etc.

System & Process Developments
- Prepare process note and take approvals from all parties on the process changes made
- Coordinate with IT for implementation of recent systems and UAT testing, as required
- Periodically monitor and ensure that the insurance partners as well as the dealership partners are adhering to EDME policies and documentation requirements





Operational Support
- Support in Endorsement, Cancellation & Refunds.
- Provide support in training dealerships, Sales team and insurance companies on policies, systems and processes.
- Coordinate and follow-up with the dealership partners for payment of premium to the insurance companies, within the defined timelines
- Coordinate with IT or third party payment gateways for closure of any pending issues
- Follow up with the insurance partners for timely upload of 64 VB on the portal
- Create user IDs for Dealers and insurance partners in the portal and coordinate with IT for timely system integration.
- Assisting in Audit related data.

MIS & Reports
- Daily / Weekly / Quarterly / Monthly MIS is prepared and circulated to Business Team, PARTNER, Central team, Insurers etc.

📌 Retail Helpdesk and Operations (Chennai)
🏢 Edme Insurance Brokers
📍 Chennai