Location: Mumbai / Gurgaon / Pune /n About the Role /n Union Living is seeking a Residence Manager to lead the day-to-day operations of our residential properties while delivering an outstanding resident experience. /n This role requires a highly organized, customer-focused professional who can oversee property operations, lead on-ground teams, coordinate with multiple stakeholders, and ensure consistent service excellence across the residence. /n Key Responsibilities /n /n

- Lead the overall day-to-day operations of the residence.

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- Supervise and manage on-ground teams, including housekeeping, security, maintenance staff, and external vendors.

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- Build and maintain strong relationships with residents by ensuring timely and effective resolution of concerns.

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- Drive high standards of service quality and resident satisfaction.

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- Oversee facility management, maintenance planning, and operational compliance.

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- Coordinate with internal departments to support occupancy, resident engagement initiatives, and operational efficiency.

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- Monitor property upkeep, safety, cleanliness, and adherence to company operating procedures.

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- Track operational performance, identify improvement opportunities, and implement best practices.

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- Prepare operational reports and ensure smooth communication with management.

/n /n Requirements /n /n

- Excellent communication and interpersonal skills.

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- Strong leadership and team management abilities.

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- Proven ability to manage resident interactions professionally and resolve issues effectively.

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- Solid organizational, planning, and problem-solving skills.

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- Ability to thrive in a fast-paced, service-oriented environment.

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- Proficiency in Microsoft Office or similar productivity tools.

/n /n Preferred Qualifications /n /n

- Experience in hospitality, property management, co-living, student housing, hotels, managed residential communities, or facility operations.

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- Experience leading operational teams, managing vendors, and overseeing residential or hospitality operations.

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- Bachelor's degree in Hospitality, Hotel Management, Business Administration, Facilities Management, or a related field is preferred.

/n /n Additional Information /n /n

- This is a full-time, on-site role based in Mumbai/ Pune/ Gurgaon

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- Compensation will be determined based on the candidate's skills, experience, and overall fit for the role.

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📌 Residence Manager (Mumbai)
🏢 Union Living
📍 Mumbai