Job Title: Project/Program Manager /n Required Experience 15+ Years /n Location Chennai /n Work schedule: Need to be Versatile to manage client meetings and internal stakeholders /n Role Summary /n We are looking for an experienced Project/Program Manager with a strong Enterprise Infrastructure background. This role demands a seasoned leader who can seamlessly merge technical with executive-level client management to lead large-scale IT infrastructure and engagements with excellent client-facing skills, stakeholder management, team leadership experience with proven expertise in managing NOC/SOC operations. /n Technology skill requirement: /n Strong understanding of Enterprise IT: EUC, Network, Windows, Cloud, Monitoring and ITSM platform and any AI skills will be an added advantage /n Key Responsibilities /n Program Delivery & Financial Governance /n /n

- Lead end-to-end infrastructure and network operations projects (Network, Windows, Monitoring platform and Cloud)

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- Manage project scope, timelines, budgets, risks, and deliverables

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- Drive governance meetings, service reviews, and operational excellence initiatives

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- Ensure adherence to SLAs, KPIs, and customer commitments

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- Ensure to bring business value and proactive opportunity within the engagement and meet the business targets

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- Closely work with practice and solution team to enhance the customer requirements and proactive proposals

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- Perform transition for any key engagements

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- Ensure revenue details are updated and projected on weekly basis, ensure to work closely with finance team to invoice the customer on monthly basis

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- Work closely with finance and legal team to conclude the SOWs

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- Prepare SOW and work with finance and legal team to conclude the SOWs

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- Work with vendors to determine the right BOM for any procurements and licensing for project requirements





/n /n Client & Stakeholder Management /n /n

- Serve as the definitive, trusted single point of contact (SPOC) for client executives, internal leadership, and technology partners

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- Build strong relationships with client stakeholders and leadership teams

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- Conduct regular service review meetings and present operational reports

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- Manage customer expectations and ensure high levels of satisfaction

/n /n Governance /n /n

- Mentor, lead, and upskill a cross-functional engineering workforce spanning NOC, SOC, Cloud, and Systems infrastructure domains

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- Drive capacity management, operational shift coverage, skill-gap analysis, and talent retention strategies

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- Direct major incident response (P1/P2 bridges), coordinating rapid service restoration efforts during high-velocity network or infrastructure outages

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- Coordinate cross-functional teams across Network, Security, Cloud, and Infrastructure domains

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- Optimize core operational metrics including Service Level Agreements (SLAs), Key Performance Indicators (KPIs), Mean Time to Resolution (MTTR), and infrastructure availability scores

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- Serve as a contributor to the CAB to evaluate infrastructure risk, approve critical changes, and prevent operational regressions

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- Standardize all operational delivery models against strict ITIL best practices and organizational compliance mandates

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- Ensure the Delivery lead growth opportunities are created and management targets are met

/n /n Infrastructure Knowledge /n /n

- Windows Server Administration

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- Active Directory

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- VMware Infrastructure

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- Cloud Fundamentals (Azure/AWS/GCP preferred)

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- IT Infrastructure Operations

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- End user computing

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- Networking (Firewall, SDWAN, Switching, GPON, Controllers)

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- Infra level Migration activities

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- Monitoring tools (Solarwinds, Zabbix/Nagios)

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- ITSM (ServiceNow/Remedy)

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📌 Project Manager (Madurai)
🏢 Movate
📍 Madurai