Key Responsibilities

- Create and maintain courses, classes, curricula, certifications, learning plans and learning paths in LMS.

- Configure instructor-led, virtual instructor-led and self-paced programs.

- Upload and deploy SCORM, AICC, xAPI and digital learning content.

- Perform end-to-end functional testing before production deployment.

- Validate content launch, bookmarking, completion, passing score and transcript updates.

- Manage learner enrollments, assignments, waitlists, cancellations and completions.

- Resolve learner, instructor and manager queries within SLA.

- Maintain LMS data integrity and training records.

- Generate reports on completion, attendance, compliance and learning metrics.

- Coordinate with learning partners, vendors and content developers.

- Identify automation and process improvement opportunities.

- Support virtual classroom scheduling and session administration.

Eligibility

- Graduate with 1-2 years experience in Learning Administration, HR Operations or Learning Operations

Required Skills

- Knowledge of LMS administration and learning operations.

- Willing to work in Night Shift

📌 Process Analyst Learning and Development (Bengaluru)
🏢 IBM
📍 Bengaluru