Work Location: Bangalore /n Position: Retail & CPG Presales Architect /n Experience: 5–7 years of relevant industry experience /n Reports To: Director, Digital Strategy & Enterprise Architecture /n Department: Digital Strategy, EA & Presales /n Role Overview /n The Retail Presales Architect is responsible for designing and positioning high-impact retail and commerce technology solutions. This role guides Sales through domain knowledge, architecture expertise, and insights into up-to-date omnichannel retail trends. /n The Retail Presales Architect: /n /n

- Trains and handholds Sales on core Retail & CPG domains: Omnichannel, POS/Store Ops, Merchandising, Supply Chain, eCommerce, CRM, PIM/MDM, Loyalty, Retail Analytics.

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- Supports lead qualification and discovery calls across US EST/PST/CST time zones to validate opportunities and guide early solution positioning.

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- Research trending retail technologies (AI-driven merchandising, RFID/IoT, micro-fulfilment, conversational commerce, Agentic AI for retail ops) and supports Inside Sales with campaign messaging and persona-based outreach.

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- Provides thought leadership through LinkedIn posts, retail-focused blogs, PoVs, and market insights to strengthen ACL Digital's positioning in Retail & CPG.

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- Maintains and manages retail-specific sales collateral, including solution decks, capability documents, case studies, domain playbooks, templates, and digital content libraries.

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- Works with Delivery and domain SMEs to ensure solution feasibility, scalability, and alignment with retail best practices.

/n /n Key Responsibilities /n Retail Solutioning /n /n

- Create solution blueprints and architectures across retail systems (POS, OMS, WMS, eCommerce, PIM, CRM, Loyalty, Analytics).

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- Support RFP/RFI responses with both technical and domain-rich content.

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- Build omni-channel, merchandise planning, and supply-chain workflow diagrams.

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- Prepare decks, use case catalogues, ROI models, and retail playbooks.

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- Guide Sales on positioning ACL Digital's value across merchandising, customer experience, fulfilment, and analytics programs.

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- Conduct internal retail domain training sessions.

/n /n Research & Thought Leadership /n /n

- Track industry trends—AI-native retail, dynamic pricing, smart stores, advanced forecasting, phygital experience.

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- Contribute articles, PoVs, social posts, and whitepapers tailored to retail personas.

/n /n Required Skills & Qualifications /n Education /n /n

- MBA (preferably Sales/Marketing) + BE/BTech in Information Science/Technology

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- 4+ CGPA or First Division in both degrees.

/n /n Technical Skills /n /n

- Strong fundamentals in programming, SQL/NoSQL, data engineering, analytics concepts, AI/ML basics, and QA/automation.

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- Knowledge of SDLC, PM, PGM, and retail engineering practices.

/n /n Architecture & Design Skills /n /n

- Ability to design retail system architectures across POS, OMS, WMS, eCommerce, CRM, PIM/MDM, Loyalty, Analytics.

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- Experience with omni-channel flow diagrams, customer journey maps, merchandising & supply chain process models.

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- Understanding of cloud-native, API-led, microservices retail design.

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- Exposure to AI/ML architecture, Agentic AI workflows, RPA, IPA, and automation frameworks applicable to retail back-office and store operations.

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- Ability to evaluate scalability, performance, and operational efficiency in retail environments.

/n /n Retail Domain Skills /n /n

- Knowledge of store operations, merchandising, supply chain planning, eCommerce/OMS workflows, loyalty/CRM, planograms, inventory planning, and retail data models.

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- Familiarity with retail platforms: Salesforce Commerce, Shopify, SAP Retail, Oracle Retail, Manhattan, Blue Yonder (preferred).

/n /n Soft Skills /n /n

- Excellent English communication and presentation skills.

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- French or Spanish proficiency is highly desirable.

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- Strong consultative selling & customer-facing ability.

/n /n Preferred Certifications /n • Cloud (AWS/Azure/GCP), Retail platform certifications, TOGAF, ITIL, PMP/SAFe.

📌 Presales Architect - Retail & CPG (Bengaluru)
🏢 ACL Digital
📍 Bengaluru