Job Title: Front Desk Executive – Healthcare (Hospitality Background Preferred) ? Location: Mumbai Role Overview: We are looking for a compassionate and service-oriented Customer Care Executive with a hospitality background to enhance patient experience and ensure smooth front-end coordination in a healthcare setup.

Key Responsibilities

- Maintain accurate patient records & follow-ups
- Handle patient inquiries, appointments & service coordination
- - Deliver a warm, professional & empathetic patient experience
- - Manage front desk interactions & patient flow
- - Coordinate with medical & support teams for seamless service
- - Address patient concerns, feedback & service recovery
- - Ensure high standards of customer service aligned with healthcare protocols




- - Support billing coordination & basic administrative tasks Requirements:
- Experience in Hospitality / Guest Relations / Customer Service - Strong communication & interpersonal skills - Patient-first attitude with empathy & professionalism - Ability to handle sensitive situations calmly - Basic knowledge of healthcare environment is a plus Preferred Profile: Candidates from hotel, airline, clinic, wellness or service industry with robust customer handling experience. Interested candidate can drop their resume on [email protected]

📌 Patient Experience Coordinator (Mumbai)
🏢 AquaCentric
📍 Mumbai