Company Description Felix Hospital is a leading 200-bed healthcare provider based in Noida, India, recognized for serving over 200,000 patients with a strong focus on quality and affordability. The hospital maintains a 4.7-star patient satisfaction rating and holds NABL and NABH accreditations, reflecting high standards in clinical care and safety. Advanced operation theatres equipped with up-to-date technology support a wide range of surgical procedures, led by experienced healthcare professionals.

Felix

Hospital follows a patient-centered approach, offers personalized treatment, and accepts all major insurances to ensure accessible care. The team is dedicated to delivering compassionate, high-quality medical services to the local community and beyond.

Role Description The Patient Experience Executive is responsible for ensuring a positive, seamless experience for patients and their families throughout their visit to Felix Hospital. This full-time, on-site role based in Noida involves coordinating patient admission and discharge processes, addressing concerns and feedback, and guiding patients through hospital services and procedures. The role includes regular interaction with clinical and non-clinical teams to resolve service issues, improve communication, and ensure that patient expectations are managed effectively.

The Patient Experience

Executive will monitor satisfaction levels,



support implementation of service improvement initiatives, and help maintain the hospital’s high standards of courtesy, responsiveness, and care. Daily tasks also involve documentation of patient interactions, reporting trends, and contributing to patient education and information materials.

Qualifications

- Strong interpersonal, communication, and customer service skills to engage effectively with patients, families, and staff.
- Skills in conflict resolution, problem-solving, and handling patient feedback and complaints with empathy and professionalism.
- Basic understanding of hospital workflows, patient admission/discharge processes, and healthcare service standards.
- Ability to manage time efficiently, multitask in a fast-paced environment, and maintain accurate records and reports.
- Proficiency with office software and hospital information systems for documenting interactions and tracking patient experience metrics.
- Bachelor’s degree in healthcare administration, hospitality management, social work, or a related field preferred.
- Prior experience in patient relations, front office operations, or hospitality/customer experience roles in healthcare is an advantage.
- Demonstrated commitment to compassion, cultural sensitivity, and confidentiality in all patient interactions.

📌 Patient Experience Executive (Noida)
🏢 Felix Hospital
📍 Noida