We are looking for an organized and customer-focused Operations Executive to manage the day-to-day operations of our travel agency. The role involves coordinating with clients, hotels, transport providers, airlines, tour operators, and other travel partners to ensure smooth execution of travel arrangements.

Key Responsibilities

- Handle day-to-day travel operations and ensure bookings are completed accurately and on time.
- Coordinate hotel reservations, transportation, sightseeing, transfers, activities, and other travel services.
- Communicate with customers regarding itineraries, bookings, confirmations, changes, and cancellations.
- Coordinate with hotels, airlines, transport companies, DMCs, and other vendors.
- Prepare and maintain travel itineraries, vouchers, booking confirmations, and other documents.
- Monitor ongoing trips and resolve operational issues quickly.
- Handle changes, cancellations, refunds, and rescheduling as required.
- Follow up with vendors and ensure timely confirmation of services.
- Maintain accurate records of bookings, payments, invoices, and customer information.
- Support the sales team by providing operational details, costing, availability, and supplier information.
- Ensure customers receive a smooth and satisfactory travel experience.
- Handle customer complaints professionally and provide suitable solutions.




- Maintain good relationships with travel partners and negotiate when required.
- Prepare daily/weekly operational reports for management.

Required Skills & Qualifications
- Graduate or equivalent qualification; a degree/diploma in Travel & Tourism is an advantage.
- Good knowledge of travel operations, tour packages, hotels, transportation, and booking procedures.
- Good communication and customer-service skills.
- Strong coordination and follow-up abilities.
- Positive knowledge of MS Office/Google Workspace.
- Ability to work under pressure and manage multiple bookings simultaneously.
- Attention to detail and good problem-solving skills.
- Prior experience in a travel agency, tour operator, or hospitality company is preferred.

Key Performance Areas (KPIs)
- Accuracy and timely completion of bookings.
- Customer satisfaction.
- Vendor coordination and service quality.
- Quick resolution of operational issues.
- Proper documentation and record maintenance.
- Timely handling of cancellations, amendments, and refunds.

Working Environment The Operations Executive works closely with the Sales, Ticketing, Accounts, Customer Support, and Management teams to ensure that every customer's trip is properly planned and executed from booking until the completion of travel. Pay: ₹10,847.49 - ₹31,700.36 per month

Work Location: In person

📌 Operations Executive (Asansol)
🏢 MTE Yatrasubh Private
📍 Asansol