Key Responsibilities

- Client Interaction &
- Service:

- Serve as a primary point of contact for clients, handling inquiries, onboarding, and operational updates.

- Build and maintain strong relationships with clients, ensuring prompt resolution of operational issues and high customer satisfaction.

- Translate client requirements into actionable operational workflows.

- Data Analysis &

- Reporting:

- Maintain, clean, and organize large operational datasets daily using advanced Excel functions (VLOOKUP/XLOOKUP, Pivot Tables, Conditional Formatting, Data Validation).

- Analyze operational metrics and trends to identify bottlenecks, inefficiencies, and areas for performance improvement.

- Generate weekly and monthly operational reports and dashboards for internal management and external clients.

- Operations &

- Process Management:

- Monitor daily operational workflows to ensure SLAs (Service Level Agreements) and project timelines are met.

- Collaborate with cross-functional teams to align operational execution with client expectations.

- Identify opportunities to automate manual data tasks and standardize standard operating procedures (SOPs).





Qualifications &

- Requirements

- Education: Bachelor’s degree in Business Administration, Data Analytics, Operations Management, or a related field.

- Experience: [1–3] years of experience in operations, client relationship management, or data reporting.

- Technical Skills:

- Advanced MS Excel skills are required (Pivot Tables, XLOOKUP/VLOOKUP, Index/Match, charts, basic macros/VBA is a plus).

- Familiarity with data visualization tools (Power BI, Tableau) or CRM software (Salesforce, HubSpot) is preferred.

- Soft Skills:

- Excellent written and verbal communication skills for skilled client interactions.

- Strong problem-solving abilities and high attention to detail.

- Ability to multi-task and prioritize under tight deadlines.

Pay: ₹10,847.49 - ₹35,700.36 per month

Application Question(s)

- What is your Current CTC ?

- What is your Expected CTC?

- Can you join us immediately, If not what is your current Notice Period ?

Work Location: In person

📌 Operations Executive (Bengaluru)
🏢 Connect And Heal Primary Care Private
📍 Bengaluru