Location: Bengaluru

Experience: 1–3 Years

Department: Operations

About the Role

We are looking for a responsible and quick-learning person to take end-to-end ownership of

Support, Settlement and Escalation Management at Azuro.

This is a hands-on role where the person will work closely with the leadership team,

understand the complete process and gradually take independent ownership.

The long-term goal is for this person to become the second-in-command for Support &

Settlement within 6-12 months.

Key Responsibilities:

Support

- Manage the day-to-day support operations.
- Track open, pending and ageing cases.
- Ensure timely resolution of customer and internal queries.
- Identify repeated issues and work on permanent solutions.
- Improve the overall support experience.

Settlement

- Manage the complete settlement process.
- Track pending settlements, mismatches and exceptions.
- Coordinate with Finance, PMs and other teams to resolve issues.
- Ensure settlements are accurate and completed on time.
- Identify process gaps and reduce settlement errors.

Escalations

- Take ownership of important customer and internal escalations.




- Handle difficult cases and ensure timely closure.
- Coordinate with the right teams to resolve issues.
- Identify the root cause of recurring escalations.
- Keep leadership updated on critical issues.

Team & Process Management

- Monitor the Support and Settlement team's performance.
- Conduct regular reviews of pending cases and key metrics.
- Ensure team members follow the right process and TAT.
- Create and improve SOPs and checklists.
- Maintain simple MIS and dashboards for tracking performance.

What We Are Looking For,

We are looking for someone who:

- Learns quickly and adapts to new processes.
- Takes ownership instead of passing problems to others.
- Is valuable at handling customers and escalations.
- Has strong follow-up and problem-solving skills.
- Is comfortable working with Excel, MIS and data.
- Can coordinate with multiple teams.
- Can manage a small team or has experience leading a team.
- Is organised and process-oriented.
- Can work independently.
- Wants to grow into a larger leadership role.

Compensation:

- Up-To 4-5LPA

📌 Operation Executive – Support & Settlement (Bengaluru)
🏢 Azuro By Square Yards
📍 Bengaluru