Job Title: Operations Executive – Travel & Tourism

Job Summary The Operations Executive is responsible for handling end-to-end tour operations, ensuring smooth execution of travel services, vendor coordination, and delivering excellent customer experience. This role involves managing bookings, itineraries, ground services, and resolving operational challenges efficiently.

Key Responsibilities (KRA)

1. Tour Planning & Execution

Handle complete tour operations (Domestic & International packages) Execute bookings as per confirmed itinerary

Ensure timely service delivery (hotels, transport, sightseeing, activities)

Manage group tours, FIT (Free Independent Travelers), honeymoon & corporate tours

1. Vendor Coordination

Coordinate with:

Hotels / Resorts

Transporters

DMCs (Destination Management Companies)

Activity providers

Negotiate best rates & ensure service quality

Maintain strong vendor relationships

1. Booking Management

Process:

Hotel bookings

Flight tickets (basic coordination)

Sightseeing & activity reservations

Maintain booking confirmations & vouchers

Ensure error-free documentation

1. Itinerary Handling

Understand client requirements from sales team Assist in itinerary planning (if required)

Customize packages based on destination & budget

Ensure practical routing & time management

1. Customer Support & Coordination

Act as a point of contact before & during travel Provide travel updates, confirmations, and instructions

Handle customer queries & complaints professionally

Ensure high customer satisfaction & retention

1.



Ground Operations Management

Arrange:

Airport transfers

Sightseeing vehicles

Local guides

Track guest movement during travel

Handle emergency situations (delays, cancellations, overbooking)

1. Costing & Billing Coordination

Work with sales team for package costing Maintain margins as per company policy

Verify vendor invoices

Control operational costs

1. Documentation & Reporting

Maintain records of:

Bookings

Vendor details

Payments & confirmations

Prepare MIS reports for management

Update CRM / software regularly

1. Issue Resolution

Handle last-minute changes Solve travel disruptions (flight delay, hotel issues, etc.)

Ensure quick and effective solutions

1. Process Improvement

Suggest improvements in operations flow Work on automation & efficiency

Maintain SOP (Standard Operating Procedures)

Required Skills

Strong communication & coordination skills

Good destination knowledge (Domestic & International)

Problem-solving & multitasking ability

Time management & attention to detail

Vendor negotiation skills

Customer handling expertise

Technical Skills

Knowledge of

MS Excel / Google Sheets

CRM / Travel software

Basic email & documentation tools

Basic understanding of flight/hotel booking systems (preferred)

Qualifications

Graduate (Tourism / Hospitality preferred)

1–3 years experience in travel operations (preferred)

Freshers with solid travel knowledge can also apply

Pay: ₹10,000.00 - ₹25,000.00 per month

Benefits

- Health insurance
- Provident Fund

Work Location: In person

📌 Operation Executive (Dwarka)
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📍 Dwarka