Requirements:

- Must be a Graduate.

- Good communication skills with international calling experience

- Valuable comprehension & writing skills

- Must possess excellent customer handling skills

- Should be comfortable to work in rotational shift with 24x7 support window

- Mandate work from office.

- 1+ Years of Experience in Technical support

:

- Responsible for SLAs & KPIs

- Responsible for customer/stakeholder relationship management.

- Provide cross functional support, Managing 24x7 Operations.

- Responsible for the performance of the teams.

- Responsible in terms of best practice sharing, team building exercises, guidance and mentoring team member

- Responsible for upskilling / cross skilling team members

- Must have 5 solid years of Service Desk experience, 1 years in managing delivery for service desk.

- Possesses knowledge of Microsoft Applications like MS Visio MS Excel & MS Power point etc.

- Hands on experience of SD CRM Tools such as ServiceNow.

- Excellent understanding of SSCM, Active Directory, Virtual Machines, Drive Encryption Tools, VPN Tools, Microsoft Intune.

- Must be good in Analytical tools such as Service Now, Excel, and Power BI.

- Bottom Quartile management, Escalation Management.

📌 NTT Data -Hiring for-Helpdesk Associate (Coimbatore)
🏢 NTT DATA
📍 Coimbatore