Providing technical Support (phone, chat, email) for software / hardware issues, diagnosing problems, guiding users through fixes, documenting tickets, escalating complex cases, ensuring satisfaction, and maintaining system knowledge, focusing on remote troubleshooting of OS (Windows/Mac/Linux), applications, networks (LAN/WAN), VPNs, and printers for end-users.

Key requirements often include experience in Help Desk / Desktop Support, understanding of IT systems, strong communication, and ability to manage multiple issues with SLAs.

Key Responsibilities

- Strong diagnostic and troubleshooting skills for hardware, software, and network-related issues
- Proficiency in remote desktop applications, screen-sharing tools, and IT support software
- In-depth knowledge of operating systems, including Windows, macOS, and Linux
- Familiarity with IT service management (ITSM) frameworks and ticketing platforms
- Solid understanding of networking protocols and concepts such as TCP/IP, DNS, VPNs, and firewalls
- Excellent verbal and written communication skills for effective user support
- High level of patience and empathy when dealing with non-technical users
- Ability to work independently,



manage workload efficiently, and prioritize urgent issues
- Experience documenting technical issues, solutions, and preventative measures

Key Requirements
- Degree/diploma in Computer Science or equivalent as well as prior experience as a Remote support engineer
- Possess a comprehensive understanding of the Windows, Linux, and Mac OS environments
- You have an advanced understanding of IT setup, hardware, and software
- You have an exceptional aptitude for identifying and prioritizing IT issues
- You possess extensive knowledge of handling IT issues for clients
- You have proficiency in tracking performance indicators and documenting processes.
- You are able to provide critical application feedback to IT developers
- You have excellent verbal and written communication abilities
- Need to work with Night shifts(US Times)

Job Type: Full-time Pay: ₹22,000.00 - ₹30,000.00 per month

Perks

- Work from home

Shift availability:
- Night Shift (Preferred)

Work Location: Hybrid remote in Chennai, Tamil Nadu

📌 NOC Engineer (Remote) (Chennai)
🏢 Phalgune Infotech
📍 Chennai