Role Purpose The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.

͏

Areas of responsibility

Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.

SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.

Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.

Perform system Improvements-Create mitigation measures to evaluate current tools or improvements by collaborating with technical teams.

Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.

Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.

Team Management-Collaborate with team members to resolve open tickets and service requests.

Knowledge base and continuous learning Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.

͏ ͏ ͏

Network Engineer L3

Job Requirements / Technical skills

Must have 8-10 years of experience.

LAN Switching, Wireless & WAN Technologies along with SD-WAN exposure.

Strong precise understanding with Hands-on Experience on the Network Switching Routing,



Wireless Technologies

Switching-Routing (L2-L3) Technology:

Hands-on Knowledge and working experience of VLANS, VTP, ISL, 802.1Q, Ether-Channel, STP, RSTP, MST, PVST, FHRP-Gateway Redundancy Protocols, Stacking, Switch Security,

SPAN, RSPAN, ACL (Standard & Extended), QoS, Port-Channel, Route-map, PBR, SVI, IP Routing, Port-monitoring/mirroring.

Wireless Technology

Hands-on Knowledge and working experience of Cisco Wireless Controllers, AP (Lightweight and Autonomous - All Models), FlexConnect, HA/SSO, ACL, Routing, WAP Groups

WAN / Routing Technologies

Hands-on Knowledge and working experience of eBGP, iBGP, OSPF, IP SLA, Route-map, ACL,

Prefix-list, Static Routing, Route Re-distribution, MPLS, ILL, EIGRP, RIP Advantages.

Firewalls

IPv4 Policy, Routing (Static), Zones, Nating, Public IPs, IPv6

Monitoring Tools

PRTG, Cisco Prime, NimSoft, HP NNMi, SolarWinds, What'sUpGold, NetBrain, OpsRam or any other tools

Central Services

Knowledge of DNS/DHCP, NAT, IPSEC/GRE VPN, VMs, ISE, TACACS, NAC, Proxy

Role & Responsibilities

Ensure to close the tickets (Request, Incidents, Tasks, ITCHG, PBI, KB) in adhere SLA Time

Providing Guidance to L1 team to process the Tickets

Adhere the Compliance & Quality on Tickets

Participation in Bridge calls/MI to troubleshoot the critical issues

Ability to work with different vendors

Working with different regions of clients for day to day Network issues,



flexible in work timings

Working on medium/Major Network Projects

Co-ordination with different teams to resolve the Connectivity issues

Participating in CAB (Change Advisory oard) and presenting Change Requests; also, doing PIR (Post Implementation Review) for each changes and publish in report.

Participating, driving MIM and preparing RCA in PB Management.

Part of ARB (Architecture Review Board)/Engineering/Project team (internal and customer) for new design discussion, assessing and mitigating the risk.

Providing inputs on the in-scope IT landscape for enhancement

Leading / Driving the Technical discussion / reviews such as capacity planning, Risk reviews, major change planning, RCA, DR Drills

Owning the Major incidents and Project task for respective tower / domain

Providing inputs and assistance in technical changes such as Technology refresh, Migrations, New implementation / Roll out

Perform analysis based on trend reports, capacity reports etc for in-scope IT landscape

Provide inputs for fine tuning / enhancement with impact analysis of the fine tuning changes

Discussion with OEM / Vendor / Suppliers for performance improvement.

Must be a CCNP Certified.

Mandatory Skills: Network Data Admin

.

Experience: 5-8 Years

.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

📌 Network Engineer (Mumbai)
🏢 Wipro
📍 Mumbai