About The Company

NAM Info Inc is a leading technology solutions provider committed to delivering innovative and reliable services to clients across various industries. With a solid focus on enterprise recording, compliance, and communication solutions, NAM Info Inc has established a reputation for excellence in deploying cutting-edge systems that ensure regulatory compliance, operational efficiency, and seamless communication. The company prides itself on fostering a collaborative work environment, investing in employee development, and maintaining a customer-centric approach to business.

As a trusted partner for numerous organizations, NAM Info Inc continues to expand its portfolio by integrating the latest technological advancements to meet the evolving needs of its clients.

About The Role The NTRX Professional Service Engineer role at NAM Info Inc is a vital position focused on supporting and implementing NiCE NTR-x enterprise recording and compliance solutions, primarily for banking and financial services clients. This role involves working closely with clients to ensure the optimal performance, configuration, and support of NiCE NTR-x and Verint recording platforms. The engineer will be responsible for installing, upgrading, troubleshooting, and maintaining these systems, ensuring they meet the stringent compliance and operational standards required by the financial industry.

The ideal candidate will possess strong technical expertise in enterprise recording solutions, network protocols, and telephony systems. They will be adept at diagnosing complex issues, analyzing logs, and providing effective solutions. The role also involves engaging with various communication platforms such as Avaya, Cisco, Microsoft Teams, and Amazon Connect, as well as supporting integration with cloud services like AWS and Azure.

This position requires excellent communication skills to lead technical discussions with customers, support user acceptance testing (UAT), and ensure customer satisfaction throughout the deployment and support lifecycle.

The role is based in Pune with a hybrid work mode,



offering a dynamic environment where technical skills and customer engagement go hand-in-hand to deliver high-quality solutions. The position is full-time and on the payroll of NAM Info Inc, with deployment at the client’s Pune office location.

Qualifications

- Bachelor’s degree in Computer Science, Information Technology, Electronics, or a related field.
- Proven experience in enterprise recording solutions, preferably NiCE NTR-x or Verint platforms.
- Strong understanding of Windows Server environments and telephony protocols such as SIP, RTP, and VoIP.
- Hands-on experience with network troubleshooting tools like Wireshark and log analysis techniques.
- Proficiency in SQL and scripting languages such as Shell or PowerShell for automation and troubleshooting.
- Knowledge of integration with communication platforms including Avaya, Cisco, Microsoft Teams, and Amazon Connect.
- Experience supporting cloud platforms like AWS and Azure, as well as virtualization technologies such as VMware and Citrix.
- Familiarity with Active Directory, LDAP, SSO, DNS, high availability, disaster recovery, and database migrations.
- Excellent communication skills with the ability to lead technical discussions and coordinate with clients.
- Ability to work in a hybrid environment and adapt to a fast-paced, client-focused setting.

Responsibilities

- Install, configure, upgrade, and support NiCE NTR-x and Verint recording platforms to ensure optimal performance and compliance.
- Troubleshoot complex technical issues related to Windows Server, networking, telephony, and VoIP systems using tools like Wireshark and log analysis.




- Develop and maintain scripts in Shell or PowerShell to automate routine tasks and streamline system management.
- Coordinate with clients to understand their requirements and provide technical guidance during deployment, testing, and post-implementation support.
- Integrate recording solutions with various communication platforms such as Avaya, Cisco, Microsoft Teams, and Amazon Connect.
- Support cloud migration activities involving AWS, Azure, and virtualization platforms like VMware and Citrix.
- Participate in customer-facing technical discussions, UAT testing, and troubleshooting to ensure client satisfaction.
- Maintain detailed documentation of system configurations, troubleshooting procedures, and project activities.
- Stay updated with the latest industry trends and technological advancements to continually improve service delivery.

Benefits At NAM Info Inc, we believe in supporting our employees' growth and well-being. Our benefits package includes competitive salary packages, comprehensive health insurance, and paid leave policies. We also offer opportunities for career development through training programs, certifications, and workshops. Employees can benefit from a collaborative work environment that encourages innovation and knowledge sharing. Additionally, the company provides flexible work arrangements, including hybrid work options, to promote work-life balance. We are committed to fostering an inclusive workplace where diversity is valued and every employee has the opportunity to succeed.

Equal Opportunity

NAM Info Inc is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees and applicants are treated with respect and fairness. We do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic.

We believe that a diverse workforce enhances our ability to serve our clients effectively and fosters a culture of innovation and collaboration. All employment decisions are made based on merit, qualifications, and business needs.

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