Role & responsibilities

- Lead a team responsible for end-to-end Indian payroll processing for multiple clients.

- Manage the complete payroll lifecycle, including payroll inputs, attendance, leave, earnings, deductions, reimbursements, full & final settlement and payroll processing.

- Ensure accurate and timely payroll processing as per agreed SLAs and client requirements.

- Manage statutory payroll compliance including PF, ESI, PT, LWF, TDS and other applicable regulations.

- Review payroll calculations and statutory reports to ensure accuracy and compliance.

- Manage client relationships and act as the key point of contact for payroll-related requirements and escalations.

- Understand client requirements and ensure payroll processes are delivered as per agreed scope and timelines.

- Lead, mentor and develop the payroll team, including work allocation, performance management and coaching.

- Monitor quality, productivity, SLA and turnaround time metrics.

- Handle complex payroll issues and client escalations independently.

- Support recent client transitions,



payroll implementations and process migrations.

- Identify process gaps and drive improvements, standardization and automation.

- Ensure payroll data confidentiality and adherence to internal controls.

- Work closely with HR, Finance, Compliance and client stakeholders to ensure smooth payroll delivery.

Required Experience & Skills

Preferred candidate profile

- 712 years of experience in Indian payroll, preferably within a payroll outsourcing/BPO/managed services environment.

- Strong knowledge of end-to-end Indian payroll processes.

- Good understanding of PF, ESI, Professional Tax, LWF, TDS and payroll statutory compliance.

- Experience handling payroll for multiple clients is highly preferred.

- Strong team management and leadership experience.

- Excellent client-facing and stakeholder management skills.

- Experience managing SLAs, quality and payroll delivery

📌 Manager - Payroll Services India Payroll (Mumbai)
🏢 Deloitte Shared Services India
📍 Mumbai