Dear candidate,

Greetings!

Company : Karamtara Engineering Ltd

Designation : Manager - Operations & Support

Industry : Wind

Experience : 5 to 10years

Job Location : Mumbai - Worli

This role involves managing daily operations, supporting internal functions, and driving business growth through client coordination, and relationship management. The candidate acts as a bridge between operations and revenue-generating activities.

Key Responsibilities:

1. Operations Management

- Ensure smooth execution of daily business operations
- Monitor process efficiency and implement improvements
- Coordinate with internal teams to meet delivery timelines

3. Client & Relationship Management

- Act as a point of contact for clients
- Maintain strong relationships with existing customers
- Handle client queries, complaints, and ensure timely resolution

4. Support & Coordination

- Provide backend support to sales and operations teams
- Coordinate between departments (Sales, Production, Finance, HR)
- Assist senior management in strategic planning

5.



Reporting & MIS

- Maintain MIS reports for operations and sales
- Track KPIs like lead conversion, revenue, and efficiency
- Analyze data and provide insights for decision-making

Skills Required:

- Solid communication and negotiation skills
- Good understanding of business operations and sales cycle
- Analytical mindset with MIS/reporting skills
- Ability to multitask and handle pressure
- Client-handling and relationship-building skills

Preferred Qualifications:

- MBA (Marketing / Operations) or equivalent
- 5– 10 years of experience in operations & Support
- Experience in manufacturing / B2B / service industry preferred
- Good with Data Management / MS Office

Please note this is not a brief profile; responsibilities may change slightly. Interested candidates can share their resume at [email protected]

Work Location: In person

📌 Manager - Operations & Support (Mumbai)
🏢 Karamtara Engineering
📍 Mumbai