Hiring: Program Manager - Last Mile / Rider Operations

We’re looking for a Program Manager to drive high-impact initiatives across Rider Hiring, Supply, Reliability, Productivity, and Last Mile Operations.

What you’ll do:

- Drive strategic programs and cross-functional initiatives across multiple teams
- Analyze rider supply-demand, operational performance, costs, and key KPIs
- Build dashboards, reports, trackers, and performance scorecards
- Identify operational gaps and drive data-backed solutions
- Lead process improvement, automation, incentive optimization, and operational excellence initiatives
- Manage pilots from execution to impact assessment and scale-up
- Build SOPs, frameworks, and governance mechanisms




- Present insights and recommendations to senior leadership

What we’re looking for:

- 4–7 years of experience in Program Management, Business Operations, Strategy, Analytics, Supply, or Rider/Driver Sourcing
- Experience in E-commerce, Quick Commerce, Logistics, Mobility, or Marketplace preferred
- Advanced Excel mandatory
- SQL preferred
- Solid analytical, problem-solving, and stakeholder management skills
- Experience managing cross-functional programs and pilots
- Ability to work in a fast-paced, ambiguous environment

Location: Bangalore

Experience: 4–7 Years

📌 Manager II - Program Management (Last Mile) (Bengaluru)
🏢 Zepto
📍 Bengaluru