Experience: 10 - 15yrs

Locations: Bangalore, Hyderabad, Noida, Pune, Kolkata, Chennai

Role: Manager

Your Key Responsibilities

- Business Development & Market Leadership
- Support ecommerce transformation pipeline development across advisory, implementation, and managed transformation opportunities.
- Contribute to proposals, RFP responses, business cases, demos, and executive presentations focused on digital commerce growth and operational improvement.
- Support GTM strategies for ecommerce transformation offerings across B2B, B2C, and marketplace-led business models.
- Design and refine commerce transformation offerings aligned with client priorities, including digital channel growth, product data improvement, checkout optimization, and omnichannel enablement.
- Contribute to thought leadership, client workshops, and points of view on ecommerce trends, digital buying behaviour, platform modernization, and commerce operating model evolution.

- Client Engagement & Delivery

- Lead ecommerce transformation workstreams from current-state assessment through strategy, roadmap design, implementation planning, and execution support.
- Assess commerce journeys, digital storefronts, product information flows, merchandising processes, search and navigation, order management touchpoints, and performance metrics to identify improvement opportunities.
- Design ecommerce operating models, governance structures, product data processes, merchandising workflows, channel strategies, and performance management frameworks.
- Support initiatives across product discovery, catalog readiness, personalization, pricing and promotions, cart and checkout, order visibility,



returns experience, and customer support integration.
- Partner with product, technology, data, marketing, sales, and operations teams to translate commerce priorities into structured requirements, process flows, user stories, and delivery roadmaps.
- Develop business cases and benefits models to quantify conversion improvement, revenue uplift, digital adoption, cost-to-serve reduction, and operational productivity gains.
- Ensure delivery excellence across assigned workstreams, including scope, timeline, budget, risks, dependencies, and stakeholder alignment.
- Support change management, adoption, and governance activities to embed sustainable commerce capabilities across business teams.

- Technology & Innovation

- Enable teams to leverage ecommerce platforms, product information management systems, order management systems, CRM, analytics, personalization tools, automation, and AI-enabled insights.
- Stay ahead of technology trends shaping ecommerce transformation, including composable commerce, headless architecture, AI-enabled product discovery, personalization, digital shelf analytics, and omnichannel orchestration.
- Identify opportunities to develop reusable accelerators for commerce journey assessment, product data maturity, conversion diagnostics,



and benefits tracking.

- Leadership & People Development

- Manage project teams or workstreams and ensure high-quality delivery across ecommerce transformation engagements.
- Mentor consultants and analysts on ecommerce strategy, requirements structuring, delivery governance, and cross-functional stakeholder management.

Skills and attributes for success Ideally, you’ll also

- Demonstrate knowledge of digital commerce capabilities, including B2B and B2C commerce, marketplace models, dealer and distributor portals, and subscription commerce.
- Have exposure to leading commerce platforms and ecosystems, including Salesforce Commerce Cloud, Adobe Commerce, Shopify, SAP Commerce Cloud, commerce tools, BigCommerce, Akeneo, Salsify, and similar technologies.

What we look for

- 8+ years of experience in ecommerce transformation, digital commerce, omnichannel strategy, customer experience, product data transformation, or commerce operations.
- Consulting experience is desired.
- Proven experience supporting or leading ecommerce transformation programs, digital channel improvement initiatives, or commerce operating model redesign.
- Strong understanding of ecommerce journeys, digital merchandising, product information management, order experience, conversion optimization, and commerce performance metrics.
- Hands-on experience with ecommerce platforms, analytics tools, PIM, OMS, CRM, or related digital commerce technologies.
- Robust business development support, stakeholder management, communication, and project delivery skills.

📌 Manager Ecommerce transformation (Bengaluru)
🏢 EY
📍 Bengaluru