What are we looking for?

To maintain TAT and Quality for all operations processes and work towards improvement in the existing processes, Achieve business targets of the cluster on Persistency, Lead Generation and Business Retention, Audit & Compliance.

What does the job entail?

- Adherence to all laid out process rules and laid down controls.
- Achieve desired quality sigma levels in processing at all stages & activities of Recent Business and Policy servicing at the reporting branches.
- Reconciliation of records at branch.
- To exercise daily controls over all critical activities being conducted at reporting branches.
- Ensure proper cascade & implementation of all initiatives & new processes aimed at betterment of branch operations processes & overall business at reporting branches.
- Develop product, process and system knowledge.
- Committed TATs are met consistently• Development of customer sensitivity among team members by regular monitoring, feedback, inputs & training mechanism.




- Manage & maintain cordial relationships with external and internal sales staff • Develop & train internal customers on process requirements / compliance to provide faster & smoother service levels.
- Ensuring proper complaints management by team and taking steps towards making it more effective to the satisfaction of the customer & Company.
- Taking customer service initiatives at reporting branches in order to improve the quarterly CSAT scores• Overall personality development including attitude, grooming, communication skills, leadership qualities, interpersonal relationships and sensitivity towards customers

Work Experience

- Work Experience: 5 years experience in Operations, Customer Service, Backend Operations preferably from Insurance or Banking sector.

Essential Qualification

Academic Qualification: Graduate/Post Graduate

Preferred Skills

- Good Communication skills • Team leading experience • MS Office (Excel, PowerPoint and etc.)

📌 Manager - Branch Operations (Operations Manager) (Raipur)
🏢 HDFC Life
📍 Raipur