Lead Project Manager – CCaaS Transformation / Genesys Migration /n We are looking for an experienced Lead Project Manager with 4–5+ years of project/programme leadership experience to drive complex Transformation and CCaaS migration initiatives in a large global organization. /n Key Responsibilities /n /n

- Lead end-to-end CCaaS Transformation and Genesys migration projects.

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- Manage project planning, timelines, resources, dependencies, risks and issues.

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- Drive cutover, migration, implementation and hypercare activities.

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- Coordinate with multiple cross-functional and geographically distributed teams.

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- Manage stakeholders, governance, reporting and senior management communication.

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- Ensure successful delivery within agreed scope, timelines and quality.

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- Drive transformation initiatives within a structured programme/project environment.

/n /n Must-Have Skills /n /n

- 4–5+ years of experience as a Project Manager / Project Lead.

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- Strong Transformation Project Management experience.

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- Hands-on CCaaS migration experience.

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- Mandatory Genesys Migration experience.

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- Experience in resource planning, risk mitigation, cutover and hypercare.

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- Experience working in large global/enterprise organizations.

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- Strong stakeholder and cross-functional team management skills.

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- Positive understanding of the Contact Centre domain.

/n /n Good to Have /n /n

- Genesys Cloud experience.

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- Chatbot / Voicebot exposure.

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- NLU, LLM / GenAI knowledge.

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- Experience with RM Chat / WhatsApp.

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- Customer Interaction (C&I;) domain experience.

/n /n Location: Mumbai/Pune/Hyderabad/Bangalore/Delhi /n Experience: 4–5+ Years /n Role: Lead Project Manager – CCaaS Transformation

📌 Lead Project Manager (Bengaluru)
🏢 Terra Technology Circle Consulting Private
📍 Bengaluru