L2 Technical Support Engineer | Application Support | Production Support

Company: Protiviti Global Consulting

Client: NSDL

Location: BKC, Mumbai (Work From Office)

Experience: 2 to 5 Years

CTC: 5.0 - 5.5 LPA

Employment Type: Contract (1 Year Extendable)

Notice Period: Immediate to 30 Days

We are hiring L2 Technical Support Engineers / Application Support Professionals for a leading capital markets client. The role involves providing production support, troubleshooting application issues, incident management, and ensuring high availability of business-critical applications.

Key Responsibilities

- Provide L2 application and technical support for critical business applications.
- Troubleshoot and resolve incidents, alerts, and service requests within defined SLAs.
- Monitor applications, servers, databases, and network components.
- Perform incident analysis, root cause analysis (RCA), and preventive actions.
- Handle escalations and coordinate with Development, Infrastructure, and Vendor teams.
- Support release deployments, patches, and post-implementation activities.
- Maintain tickets, knowledge base articles, and support documentation.
- Ensure compliance with ITIL processes, SLA/KPI standards, and audit requirements.




- Communicate effectively with business users and stakeholders.

Required Technical Skills
- Application Support / Production Support
- Incident Management & Problem Management
- SQL Server / Oracle / MySQL / PostgreSQL
- IIS / Apache / Nginx / Tomcat / JBoss
- Active Directory
- Windows Authentication
- OAuth / JWT
- SSL / TLS
- ITIL Framework

Valuable to Have Exposure to any of the following technologies:
- .NET
- Java
- Python
- Node.js
- React
- Angular

Eligibility
- Graduate in any discipline
- 2 to 5 years of relevant experience in Application Support / Technical Support
- Excellent troubleshooting and communication skills
- Willingness to work in rotational shifts

Shift Timings (Rotational)
- 7:00 AM to 3:30 PM
- 11:00 AM to 7:30 PM
- 3:00 PM to 11:30 PM
- 11:00 PM to 7:30 AM

Note:

- Night shifts are part of the support roster.
- No pick-up/drop facility provided.
- Female candidates will be assigned shifts up to 8:00 PM maximum.

Salary 5.0 - 5.5 LPA

Interested Candidates

Share your updated resume at [email protected]

Apply Here: https://lnkd.in/g4VMMSTr

References are welcome. Kindly share suitable profiles from your network.

📌 Technical Support Engineer | Application / Production Support (Mumbai)
🏢 protiviti india
📍 Mumbai