End User Computing (EUC) Engineer – Technical Service Desk /n Job Summary /n We are looking for an experienced EUC L2 Support Engineer to provide end-user support for laptops, desktops, peripherals, and enterprise applications. The candidate should have strong troubleshooting skills, experience in endpoint management tools, and ability to handle user calls and incidents efficiently. /n Key Responsibilities /n /n

- Provide L2 support for end-user computing environment

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- Handle user calls, tickets, and remote support activities

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- Troubleshoot hardware, software, OS, and application issues

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- Analyze system logs and identify root cause of issues

/n /n . Configuration of Windows Autopilot /n /n

- Manage laptops, desktops, printers, and peripherals

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- Perform software installation, patching, and upgrades

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- Create, package, publish, and deploy applications using SCCM/Intune

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- Support domain join, user account issues, and basic Active Directory tasks

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- Support Microsoft O365 applications (Outlook, Teams, OneDrive, etc.)

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- Troubleshoot VPN, Wi-Fi, network, and connectivity issues

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- Perform OS imaging, device provisioning, and endpoint configuration

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- Handle laptop theft/loss process including device lock/wipe coordination

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- Maintain asset inventory and documentation

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- Ensure SLA compliance and timely issue resolution

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- Coordinate with L3 teams/vendors for critical incidents

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- Experience in End User Computing / Desktop Support (L2)

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- SCCM and Intune knowledge

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- Windows Autopilot knowledge

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- Windows Registry

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- Windows OS troubleshooting skills

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- Basic Active Directory administration

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- O365 support experience

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- Knowledge of VPN, DNS, DHCP, and networking basics

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- Good communication and user handling skills

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- Ability to work in rotational shifts/support environment

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- ITIL/process knowledge

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- Experience with ServiceNow/Jira ticketing tools

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- Valuable customer handling and coordination skills

/n /n Location: DLF IT Park, Porur, Chennai /n Work Mode: Work from Office /n Working Days: 5 Days a Week /n Shift: Rotational Shifts /n Cab Facility: Provided

📌 Technical Service Desk Analyst - End User Computing (Mumbai)
🏢 Sarbajira Software
📍 Mumbai