Role overview

As an L1 support engineer you will play a key role in Level 1 support and ensuring smooth project operations through proactive monitoring, initial troubleshooting, and vendor coordination. This role demands strict SLA adherence, 24/7 availability, and a focus on resolving or escalating issues efficiently to maintain high service standards. This position is critical to maintaining high service standards and operational efficiency.

How you will create impact:

Responsibilities

- Monitoring the implementation & operation of defined controls and recommendations.
- Support all Project & Operations as Level 1 support
- Understand project's working guidelines, technology, framework etc.
- Initial troubleshooting skills for OS/applications/Interfaces /DBs
- Vendor coordination skills, Monitoring & Reporting.
- Carry out routine activities & checklists.
- Taking ownership of customer issues until resolved, escalated or resolved.
- Monitor service through tools. Available 24X7 for support.
- Strict SLA compliance at all stages.

Essential qualifications:
- Fresher
- Should have BE/ B. Tech/BCA/MCA/ ME/M.Tech /B.Sc. (Computers)/M.Sc.



(Computers)degree from a reputed University.
- Basic knowledge or working on windows and unix platforms.
- Should have valuable understanding of the commands in Linux
- Knowledge on scripting languages (e.g. bash shell scripting, Perl, etc).
- Excellent working familiarity with NMS tools , Ticketing tools and MS Excel
- Protocol and Packet analyzers (TCPDUMP, Ethereal)
- Knowledge on monitoring system resources like CPU, memory, disk, logs, processes etc
- Knowledge on log search using grep commands, extraction of data etc.

Why TerraPay: TerraPay is a global money movement player on a mission to build a borderless financial world. We believe payments should be instant, reliable,

transparent, seamless, and fully compliant.

Registered and regulated across 31 global markets, we are a leading payments partner for banks, mobile wallets, money transfer operators, merchants, and financial institutions.

We are proud to be a twice-certified Great Place to Work and were featured in the 2023 CB Insights

Fintech 100 and the 2024 Financial Times 1000 lists.

📌 Engineer (Bengaluru)
🏢 TerraPay
📍 Bengaluru