Job Summary

As a Key Account Manager (KAM) in the Business Development function, you have a multifaceted role that revolves around ensuring the success of your assigned Certified Partners (CPs) within your territory.

Responsibilities

- Assist partners in creating an productive organization and business structure. Work with them to create their business plans and set KRAs for their sales, services, and marketing resources.

- Plan, track and review the performance of the partner organization at regular interval and suggest improvements for better results. Mentor the partner employees and lead by example.

- Help Partners in implementing CRM effectively for recording Customer/Prospect engagements, Customer profiling and segmentation.

- Plan and present reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or training.

- Plan and facilitate training of the partner employees and develop complete understanding of key account needs.

- Identify, engage, and acquire businesses from mid-size, govt. and very large account segments.





- Resolve key account issues and complaints and ensure their happiness index remains at desired level.

- Share feedback on market and product to relevant teams of Tally.

- Plan budget to participate in the CIO/CXO customer/prospect events and exhibitions.

- Responsible for driving the topline of the partner.

- Plan and execute activities for demand generation and demand fulfilment.

- Help Partners in recruiting and retaining resources.

- Motivate partners to participate in the RR incentive framework.

Requirements

- Experience in direct customer engagement and proactive lead generation techniques.

- Strong negotiation skills, with ability to follow-through on proposals.

- Ability to manage large partners inclined towards Large, Mid-size Government business.

- Understands technology and experiences in technical sales.

- Good verbal and written communication skills. Should be a good listener, a presenter, and a people-person.

Skills

- Direct customer engagement

- Lead generation

- Negotiation

- Partner management

- Technical sales

- Verbal communication

- Written communication

- Presentation

- Training

📌 Key Account Manager (Coimbatore)
🏢 Tally Solutions
📍 Coimbatore