CENTRE HEAD – IVF CENTRE

Department: Centre Operations & Administration

Location: Pravi Global IVF

Reports to: Medical Director / Management

Job Summary The Centre Head will be responsible for the overall management, operational efficiency, patient experience, team performance and business growth of the IVF centre. The role requires close coordination between the clinical, embryology, nursing, counselling, administration and marketing teams.

Key Responsibilities

1. Centre Operations

- Ensure smooth day-to-day functioning of the IVF centre.
- Coordinate all clinical and non-clinical departments.
- Ensure adequate staffing, equipment, consumables and infrastructure.
- Maintain high standards of hygiene, safety and infection control.
- Ensure compliance with applicable IVF/ART regulations and centre policies.

2. Clinical Coordination

- Coordinate closely with IVF specialists, embryologists, nurses and other clinical staff.
- Ensure smooth scheduling of consultations, scans, OPU, embryo transfer and other procedures.
- Monitor patient flow and identify operational bottlenecks.
- Ensure clinical protocols and SOPs are followed by the relevant teams.
- Escalate clinical or patient-safety concerns promptly to the Medical Director.

3. Patient Experience

- Ensure patients receive professional, compassionate and transparent care.
- Monitor patient feedback, complaints and service quality.
- Ensure timely resolution of patient concerns.
- Maintain confidentiality and professionalism in all patient interactions.
- Develop systems to improve patient satisfaction and treatment continuity.

4. Team Management

- Recruit, train and supervise centre staff in coordination with management.
- Define responsibilities and performance expectations for each department.
- Conduct regular team meetings and performance reviews.
- Promote teamwork,



discipline and skilled behaviour.
- Identify training and development requirements.

5. Business Development

- Develop strategies to increase patient consultations and treatment volumes.
- Coordinate with the marketing team for local, digital and referral marketing.
- Build professional relationships with referring doctors and healthcare institutions.
- Support fertility awareness programmes, camps and CME activities.
- Develop and maintain referral networks ethically and professionally.

6. Financial & Administrative Management

- Monitor centre revenue, expenses and operational costs.
- Track consultations, IVF cycles, IUI cycles and other treatment volumes.
- Monitor billing, collections and outstanding payments.
- Maintain appropriate inventory and minimise wastage.
- Prepare regular operational and financial reports for management.

7. Marketing & Lead Management

- Review marketing performance and quality of leads.
- Ensure timely follow-up of enquiries and prospective patients.
- Coordinate with digital marketing and patient counselling teams.
- Monitor conversion from enquiry → consultation → treatment.
- Ensure all marketing communication remains medically accurate and ethically appropriate.

8. Quality & Compliance

- Ensure implementation of centre SOPs and quality-control systems.
- Maintain required documentation and records.
- Coordinate audits, inspections and regulatory requirements.
- Monitor incident reporting and corrective actions.




- Ensure patient safety and data confidentiality.

Key Performance Indicators (KPIs)
- Monthly consultation and IVF cycle growth
- Patient enquiry-to-consultation conversion
- Consultation-to-treatment conversion
- Patient satisfaction and retention
- Referral-network growth
- Revenue and profitability
- Staff productivity and retention
- Inventory and operational cost control
- Compliance and quality indicators
- Timely resolution of patient complaints

Required Qualifications
- Graduate/Postgraduate qualification in Healthcare Management, Hospital Administration, Nursing, Life Sciences, Business Administration or related field.
- Experience in healthcare management preferred.
- IVF/fertility-centre experience strongly preferred.
- Strong understanding of healthcare operations and patient management.

Preferred Experience 5+ years of experience in healthcare/hospital/IVF operations, with demonstrated experience in team management and centre administration.

Key Skills

- Leadership and team management
- IVF centre operations
- Patient relationship management
- Business development
- Referral-network management
- Financial and administrative management
- Marketing coordination
- Problem-solving and decision-making
- Excellent communication and negotiation skills
- CRM/Excel/reporting skills

Personal Attributes Leadership • Accountability • Empathy • Professionalism • Commercial Awareness • Problem-Solving • Team Building • Integrity

Role Objective To ensure that the IVF centre delivers excellent clinical support, outstanding patient experience, efficient operations and sustainable business growth while maintaining the highest standards of ethics, quality and compliance.

Pay: From ₹40,000.00 per month

Work Location: In person

📌 ivf centre head (Delhi)
🏢 Pravi IVF u0026 Fertility Centre
📍 Delhi