Department: Information Technology (IT) Experience Required: 2–4 Years Employment Type: Full-Time Reporting To: IT Manager / Infrastructure Manager Job Summary We are looking for a skilled and proactive IT &

- Network Support Engineer responsible for managing IT infrastructure, Microsoft 365 administration, endpoint management, network security, firewall operations, and end-user support. The ideal candidate should have hands- on experience in Microsoft cloud technologies, endpoint security, firewall management, VPN connectivity, network troubleshooting, and day-to-day IT support operations. IT Support Responsibilities Manage and administer Microsoft 365 Admin Center, Entra ID (Azure AD), Intune, and Exchange Online portals. Configure and manage user accounts, mailboxes, licenses, shared mailboxes, and distribution groups and Manage mail flow rules, transport rules, anti-spam, and anti- phishing configurations. Implement and manage Multi-Factor Authentication (MFA) and Conditional Access Policies.

Manage Microsoft

Intune for device enrollment, endpoint compliance, and application deployment. Configure and maintain Data Loss Prevention (DLP) policies for email and endpoint security.

Support Microsoft

Teams, SharePoint Online, OneDrive, Outlook, and Office 365 applications. Provide remote and onsite support for desktops, laptops, printers, and business applications. Manage onboarding/offboarding activities, IT asset inventory, and endpoint compliance. Coordinate with vendors for hardware replacement and warranty support. Maintain technical documentation, SOPs, and incident reports.

Network Support Responsibilities

Manage and support LAN, WAN, WiFi, and Internet network infrastructure. Configure and troubleshoot IPSec Tunnel VPN connectivity between branch offices and HO locations.



Manage VLAN configuration, network segmentation, and inter-VLAN routing.

Configure and troubleshoot routing, NAT, ACLs, failover, and switching in Cisco routers and switches. Configure and maintain firewall policies, NAT rules, and user access controls. Implement and manage High Availability (HA) firewall configurations.

Manage web filtering, application filtering, and internet security policies. Monitor network traffic, bandwidth utilization, and connectivity performance. Troubleshoot DNS, DHCP, routing, switching, VPN, and ISP-related issues.

Support and manage firewall devices such as Fortinet, Sophos, Cisco ASA/Firepower, and SonicWall. Work on WAN technologies such as MPLS, SD-WAN, and leased line connectivity. Maintain network documentation, IP addressing records, and firewall rule documentation.

Required Technical Skills

Microsoft 365 Administration Entra ID (Azure AD) Administration Microsoft Intune Administration Exchange Online Management Conditional Access &

- MFA Configuration DLP Policy Management Mail Flow &
- Transport Rule Configuration TCP/IP Networking IPSec Tunnel VPN Configuration &
- Troubleshooting VLAN Configuration &
- Network Segmentation Routing &
- Switching NAT, ACL &
- Firewall Policy Management High Availability (HA) Configuration Web Filtering &
- Application Filtering DNS &
- DHCP Troubleshooting Windows OS Administration &
- Desktop Support Preferred Network Devices Knowledge Fortinet Firewall Cisco Catalyst Switches and Access Points CCNA (Preferred) AZ-900 MS-102 Network MCSA Soft Skills Strong troubleshooting and analytical skills Good communication and interpersonal skills Ability to handle multiple incidents and priorities Solid documentation and reporting skills Customer-focused support approach Ability to work under pressure and within SLA timelines

📌 IT Executive (Kolkata)
🏢 Elevate X Solutions
📍 Kolkata