Job Summary:

We are seeking a proactive and customer-focused IT Support Executive to provide technical support for end users, maintain IT infrastructure, and ensure smooth day-to-day IT operations. The role involves troubleshooting hardware and software issues, managing IT assets, supporting Microsoft 365, and ensuring compliance with IT security standards

Key Responsibilities

- Provide technical support for laptops, desktops, printers, mobile devices, and peripherals.

- Configure and deploy laptops, and mobile devices for current employees.

- Install, update, and troubleshoot business applications and software.

- Assist in device enrolment, compliance, and management using Microsoft Intune and Jamf

- Troubleshoot hardware, software, network, and operating system issues

- Support users through remote and on-site assistance.

- Monitor and maintain servers, LAN/Wi-Fi, internet connectivity, VPN, and network devices.

- Manage Microsoft 365, Active Directory,



email accounts, DLs, and shared resources.

- Configure and troubleshoot Outlook, Teams, OneDrive, and SharePoint.

- Perform onboarding and offboarding activities, including account provisioning, device setup, and access management.

- Ensure incidents and service requests are resolved within defined SLA timelines.

- Maintain IT asset inventory, asset allocation records, and hardware lifecycle documentation.

- Coordinate with vendors for hardware procurement, repairs, replacements, and warranty claims.

- Monitor and ensure endpoint security, antivirus status, and system updates.

- Document incidents, root causes, resolutions, and maintain IT knowledge base articles/SOPs

- Support meeting room devices, conferencing equipment, and office IT infrastructure.

📌 IT Admin (Hyderabad)
🏢 Mindx360 Technologies
📍 Hyderabad