Company Description The company is a growing organization that relies on robust information technology systems to support daily operations and service delivery. Based in Mumbai, it focuses on maintaining reliable hardware, software, and network infrastructure to enable efficient business performance.

Team members collaborate across departments to ensure that technology solutions are stable, secure, and user-friendly. The work environment values problem-solving, customer service, and continuous improvement in IT practices.

Role Description This is a full-time, on-site role located in Mumbai for an Information Technology Support Specialist. The specialist will provide front-line support to employees, responding to help desk tickets, phone calls, and in-person requests for assistance with hardware, software, and network issues.

Daily responsibilities include diagnosing and troubleshooting problems on desktop computers and related peripherals, performing installations, upgrades, and configurations, and escalating complex issues when necessary. The role also involves maintaining accurate documentation of support activities, updating asset records, and contributing to IT best practices and user training.



The specialist will work closely with other IT team members to ensure systems remain secure, secure, and aligned with organizational needs.

Qualifications

- Candidates should possess strong Technical Support and Help Desk Support skills, with experience providing user-focused assistance.
- Candidates should possess solid Troubleshooting skills to identify, diagnose, and resolve hardware, software, and network issues efficiently.
- Candidates should possess hands-on experience with Desktop Computers, including installation, configuration, maintenance, and upgrades.
- Candidates should possess a foundational understanding of Information Technology concepts, systems, and security best practices.
- Relevant diploma or degree in IT, Computer Science, or a related field, or equivalent practical experience.
- Strong communication and customer service skills, with the ability to explain technical information in clear, accessible language.
- Ability to prioritize tasks, work independently, and collaborate effectively in a team-oriented environment.
- Experience with ticketing systems, remote support tools, and basic networking (TCP/IP, Wi-Fi, printers) is beneficial.

📌 Information Technology Support Specialist (Mumbai)
🏢 SAACH Travel Technologies
📍 Mumbai