Role: Team Member - Information Process Enabler

Skill: Accounts Receivable (AR) O2C

Overall Experience:2 to 6 Years

Location: Chennai

Shift- US,UK

Education:

- Bachelor's Degree in Commerce, Accounting, Finance, Business Administration, or related field.
- Minimum 15 years of regular, full-time education (10 + 2 + 3)

Must Have Skills:

- End to End Knowledge in Cash Application, Dispute Management and Fair understanding of Accounts Receivable.

Valuable-to-Have Skills:
- End to End Knowledge in Invoice Processing and Fair understanding of Accounts Payable.

Good to Have:

- End User Experience in the Accounting ERP - Oracle
- End User Experience in the Accounting ERP - Oracle

Responsibility

- Process and apply customer payments received via wire transfers, ACH, checks, lockbox, credit cards, and other payment methods.
- Match customer remittances to open invoices and post receipts accurately in the ERP system.




- Handle auto-cash exceptions and manual cash application activities.
- Monitor unapplied, unidentified, and on-account cash items.
- Retrieve remittance advice from customer portals, emails, bank reports, and lockbox files.
- Research missing or incomplete remittance information.
- Coordinate with customers and collections teams to obtain payment details.
- Maintain documentation supporting payment application activities.
- Investigate payment discrepancies, short payments, deductions, overpayments, and chargebacks.
- Support month-end closing activities.
- Respond to customer inquiries regarding payment postings and account balances.
- Provide support for dispute identification and resolution.

📌 Information Process Enabler (Chennai)
🏢 Tata Consultancy Services
📍 Chennai