Job DescriptionVirtual Medical Assistant

NCompany: Ability Management Services Private Limited

NLocation: Remote — India

NWorking Hours: 5:00 PM – 2:30 AM IST

NEmployment Type: Full-Time

NIndustry: U.S. Healthcare / Medical Practice Administration

NAbout Ability Management Services Private Limited

NAbility Management Services Private Limited provides virtual administrative support to medical practices and healthcare organizations in the United States.

NWe help U.S.-based medical offices manage their administrative workload efficiently, allowing healthcare providers and in-office staff to focus more on patient care.

NWe are looking for a Virtual Medical Assistant with healthcare industry experience to support our U.S. medical office clients.

NPosition Overview

nThe Virtual Medical Assistant will provide non-clinical administrative support to U.S.-based medical practices. This position requires strong knowledge of the healthcare industry, excellent communication skills, attention to detail, and the ability to work independently during U.S. business hours.

NThe ideal candidate will have experience with patient scheduling, insurance verification, prior authorizations, medical billing, patient communication, and general medical-office administration.

NKey ResponsibilitiesPatient Scheduling & Communication

N

n
- Make and receive patient calls.
N
- Schedule, reschedule, and confirm patient appointments.
N
- Contact patients regarding appointments, referrals, follow-ups, and administrative matters.
N
- Provide professional and courteous customer service.
N
- Document patient communications accurately in the EHR/practice-management system.
N

nMedical Office Administration

N

n
- Perform day-to-day administrative tasks for U.S. medical practices.
N
- Manage electronic documents, faxes, forms, referrals, and administrative requests.
N
- Maintain accurate patient and office records.
N
- Monitor assigned tasks and ensure timely completion.
N




- Follow client-specific workflows, protocols, and SOPs.
N

nPrior Authorizations

N

n
- Initiate and process insurance prior authorization requests.
N
- Verify insurance requirements.
N
- Collect and submit required documentation.
N
- Communicate with insurance companies regarding authorization requests.
N
- Track pending authorizations and perform appropriate follow-ups.
N
- Maintain accurate authorization records.
N

nMedical Billing Support

N

n
- Assist with medical billing and revenue-cycle management activities.
N
- Verify insurance eligibility and benefits.
N
- Assist with claims submission and claim follow-up.
N
- Review claims for missing or incorrect information.
N
- Follow up with insurance companies regarding claim status.
N
- Assist with accounts receivable and denial-related administrative tasks.
N

nGeneral HealthcareAdministrative Support

N

n
- Provide administrative assistance to physicians, providers, and medical-office staff.
N
- Manage assigned administrative work queues.
N
- Coordinate with U.S.-based medical-office teams.
N
- Maintain patient confidentiality and follow HIPAA requirements.
N
- Learn and adapt to different EHR, scheduling, billing, and practice-management systems.
N

nRequired Qualifications

N

n
- Previous experience in the healthcare or medical industry.
N
- Knowledge of U.S. healthcare and medical-office workflows is strongly preferred.
N
- Excellent English communication skills, both written and verbal.
N
- Professional telephone etiquette.
N
- Ability to communicate effectively with U.S.



patients, insurance companies, and healthcare staff.
N
- Strong computer and internet skills.
N
- Ability to work with EHR/EMR and medical practice-management systems.
N
- Strong attention to detail and organizational skills.
N
- Ability to work independently in a remote environment.
N
- Willingness and abilityto work from 5:00 PM to 2:30 AM IST.
N

nPreferred Experience

NCandidates with experience in the following areas will receive preference:

N

n
- Medical scheduling
N
- Patient calling
n
- Insurance verification
N
- Prior authorization
N
- Medical billing
n
- Claims follow-up
N
- Denial management
n
- Referral management
N
- EHR/EMR systems
n
- U.S. healthcare BPO
N
- Virtual Medical Assistant services
N

nCore Skills

n

N
- Medical Office Administration
N
- Patient Scheduling
n
- Patient Communication
N
- Prior Authorization
N
- Medical Billing
n
- Insurance Verification
N
- Claims Follow-Up
n
- EHR/EMR
N
- Data Entry & Documentation
N
- Customer Service
n
- HIPAA Awareness
N
- Time Management
n
- Attention to Detail
N

nCandidate Profile

NWe are looking for a candidate who is:

N

n
- Reliable and punctual
N
- Qualified and well-spoken
N
- Detail-oriented
n
- Proactive and responsible
N
- Comfortable speaking with U.S. patients
N
- Able to manage multipletasks
N
- Quick to learn new healthcare software
N
- Comfortable working independently
N
- Committed to maintaining patient confidentiality
N

nWhy Join Ability Management Services?

NYou will have the opportunity to work with U.S.-based medical practices and gain valuable experience in healthcare administration, medical billing, insurance processes, and practice management.

NIf you have healthcare experience and are looking for a long-term opportunity supporting U.S. medical offices while working from India, we encourage you to apply.

📌 Hiring: Virtual Assistant (Mandvi)
🏢 Technonex | Software Development Partner for Healthcare u0026 SaaS Leaders
📍 Mandvi