Job DescriptionL2 Atlassian Cloud Administrator – Jira, Confluence, JSM & Xray

NLocation: Bangalore, India – Onsite 3-4 days a week

NSupport Hours: IST zone

NCompany Name: Buxton Consulting

NCompany Name: Xperi

NPosition Overview

nWe are looking for a hands-on L2 Atlassian Cloud Administrator with strong experience supporting Jira Cloud, Confluence Cloud, Jira Service Management (JSM), and Xray in an enterprise environment.

NThis is primarily an operational and administration-focused position. The resource will support day-to-day Jira/Atlassian activities, handle customization requests, create and configure recent projects, maintain workflows and configurations, and independently troubleshoot L2-level issues.

NThe ideal candidate should be comfortable working in a production environment with minimal supervision and should have strong practical knowledge of the Atlassian Cloud ecosystem.

NKey Responsibilities

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- Provide day-to-day L2 administration and production support for Jira Cloud, Confluence Cloud, and JSM.
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- Create, configure, and maintain Jira projects based on business and project requirements.
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- Design, modify, and support Jira workflows and workflow schemes.
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- Configure and maintain custom fields, screens, issue types, permission schemes, notification schemes, filters, dashboards, and related Jira configurations.
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- Support JSM configurations, workflows, request types, queues, and other service-management requirements.
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- Handle ongoing Jira customization and enhancement requests from business and technical teams.
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- Administer and support Xray within Jira for project and test-management requirements.
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- Troubleshoot Jira, Confluence, JSM, and Xray issues and provide timely resolution.
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- Develop and maintain Jira automation rules.
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- Use Jira REST APIs for data retrieval, automation, and integration-related activities.
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- Write or maintain basicscripts to interact with Jira REST APIs and retrieve information required for reporting, work planning, and roadmap-related processes.
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- Support the Atlassian Cloud environment following the organization's recent Cloud migration.
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- Work closely with business, engineering, QA, and other technical teams to translate requirements into appropriate Jira configurations.
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- Maintain documentation for Jira configurations, processes, workflows, and operational procedures.
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nRequired Skills

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- Strong hands-on Jira Cloud administration experience.
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- Strong Confluence Cloudadministration experience.
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- Hands-on experience with Jira Service Management (JSM).
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- Strong hands-on Xray experience is mandatory.
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- Solid experience creating and configuring Jira projects from scratch.
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- Strong understanding ofJira workflows, schemes, custom fields, screens, permissions, notifications, and related configurations.
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- Experience supporting Jira in an enterprise production environment.
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- Experience with Jira automation.
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- Working knowledge of Jira REST APIs.
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- Basic scripting/programming knowledge, preferably Python,



sufficient to work with REST APIs and automate Jira-related activities.
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- Strong troubleshooting and problem-solving skills.
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- Ability to independently handle L2 administration and support activities with minimal supervision.
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- Good communication skills.
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nPreferred Experience

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- Experience supporting Atlassian environments following a Server/Data Center-to-Cloud migration.
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- Exposure to Jira Cloud migrations and post-migration support.
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- Experience with enterprise Jira integrations.
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- Familiarity with CI/CD environments and Jira's interaction with engineering tools.
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- Exposure to Tempo is beneficial but deep Tempo expertise is not the primary requirement for this position.
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nIdeal Candidate

NThe ideal candidate is a strong hands-on Atlassian administrator rather than a developer or architect. The person should be comfortable owning daily Jira/Confluence/JSM operations, handling customization requests, creating projects and workflows, supporting Xray, and independently resolving L2 production issues.

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NImportant Technical Clarifications

NXray: Xray is a minimum requirement for this position. Candidates should have genuine hands-on experience working with Xray within Jira. General exposure to Xray or simply integrating Jira with Xray is not sufficient.

NPython: Advanced Python development is not required. Candidates should understand basic programming and be capable of developing or maintaining scripts that make REST API calls to Jira and retrieve/process information.

NScriptRunner: ScriptRunner is not a primary requirement. The environment is moving away from ScriptRunner toward Python/API-based scripting.

📌 Hiring:Atlassian Cloud Administrator (Bengaluru)
🏢 Buxton Consulting
📍 Bengaluru