Job DescriptionESSENTIALDUTIES AND RESPONSIBILITIES:

NAnswering inbound calls for B2B customers.

NDialing outbound calls for lead generation or sales support.

NHandling chat queries and providing email support.

NKeeping up to date with product knowledge and industry trends.

NResolving customer complaints and ensuring customer satisfaction.

NPerform additional duties as required and or requested

NDesired Candidate Profile

NMinimum of 1 –4 years ofexperience in INTERNATIONAL VOICEPROCESS

NThe candidate should have relationship management skills since the job will involve liasoning with customers and

NUS stakeholders.

nThe Candidate should have the ability to multi-task, prioritize and ability to learn more and be flexible.





NThe candidate must have excellent interpersonal and communication (verbal & written) skills with all levels of

Nemployees and management

NThe candidate should have excellent PC skills and should be well versed with Microsoft Products like

NExcel, Word and Access (optional).

NStrong attention to details and Positive follow up skills.

NAbility to work effectively with other organizations and individuals at all levels with minimal supervision and

Nassumes accountability for issues until final resolution.

NFlexible to night shiftsis mandatory.

📌 Hiring: Customer Service Associate (Bengaluru)
🏢 MSI Services
📍 Bengaluru