Job DescriptionWho are we?

NSuperset is India's largest University Recruitment Platform - a placement automation tool for

Nuniversities and a digital campus hiring platform for employers. Our team is dedicated towards

Nleveraging the technologyto solve all the challenges and problems you could think of during a

Ntypical placement season.

NLocation - Bangalore

nWhat will you do?

NAs an ACSM at Superset, you'll be responsible for handling our university clients/customers,

Nhandholding during initial on-site implementation of the software platform and building long-term

Nrelationships with them.

NWe need help with:

N● Managing multiple stakeholders and understanding their respective business needs

Nthroughout the customer lifecycle,

N● Providing good customerexperience by ensuring that Superset is successfully and

Nsmoothly rolled out to the customer - provide software platform training to placements

Nstaff and help them set-up the platform,

N● Handling escalations and ensuring long term working relationship with the respective

Nuniversity POCs,

n● You'll be required to help potential clients with respect to the platform use, best

Npractices, and promote adoption,

N● Keeping a track of adoption metrics to preempt churn rate and managing renewals.

NThis is a role with huge responsibility as you would be entrusted with customer success and student

Nadoption.

nRequirements | You'll be a great addition to the team if:

N● You have 1+ years of experience in account management/customer

Nsuccess/client-facing role/operations,





N● You have excellent communication abilities including the ability to listen, understand,

Nassist rightly to the clients,

N● You understand that maintaining relations is more about understanding people's psyche

Nthan just providing feature resolutions,

N● You are passionate about product craftsmanship and care about great customer

Nexperience,

n● Your experience working with cross-functional teams in a SaaS or a software company

Nwould be an added advantage.

NHow can Superset help youon your journey?

N● Two things are well ingrained in our culture:

N○ We need people to take ownership = we don't micromanage/follow-up on our

Npeople because we trust them to deliver the best work possible

N○ We ensure to provide resources and remove bottlenecks that deter our people

Nfrom delivering the best of their work

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- If you're at a stage in life where you are looking for challenges, you're at the right place,
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- We're a team of proactive, versatile, independent and cooperative mindsets. We
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nprovide the liberty to experiment and be creative wherever necessary, and get things

Ndone,

n● We understand that making mistakes comes in handy when you're growing in your

Ncareer. As long as you'relearning from your mistakes, you'll fit well with us,

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- Our people have the freedom to approach, own, and solve problems creatively,
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- Our customers rely on our products to do their most important work, which means they
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nrely on us to build things the right way,

N● We're inclusive of a product team who is always listening, deliberating, and delivering.

📌 Hiring: Associate Customer Success Manager (Bengaluru)
🏢 Superset
📍 Bengaluru