Job Title:

Training Manager

Job Details:

Job Name: Training Manager

Business Unit: GIB Product

Team: Govt & Institutional Group

Reports to: Head – Government and Institutional Process

Location: Mumbai

Job Fn: Process

Role Type: Individual Contributor

No direct reportees: NIL

Travel Required: Moderate

Job Band Range: E3-E4

JD Created date: 26-09-2019

JD Updated date: 06-09-2025

Job Purpose:

Design, implement training for GIB channel stakeholders

Enable GIB sales channel growth through training

Job R****esponsibilities:

Train GIB sales team, RBB staff

Identify training needs, weaknesses

Schedule, implement training programs

Create training video repository

Train on-boarding process, documentation for accounts

Develop on-boarding, induction, orientation sessions

Update training content, videos

Coordinate with L&D;, product teams for content

Prepare e-learning, certifications

Identify FTNR reasons, create modules

Prepare training budgets, identify locations

Create metrics to evaluate channel post-training

Conduct refresher courses as needed

Communicate training programs timely

Deliver courses with presenters

Assess future training needs

Develop profile-based, individual training plans

Ensure diverse training methods deployment

Monitor, evaluate program effectiveness, ROI

Prepare tailored training based on feedback

Track feedback, adjust modules for delivery

Maintain understanding of training trends, best practices

Provide monthly progress updates to seniors

Educational Qualifications:

Post Graduate / MMS / MBA

Key Skills:





Analytical skills

Communication, influencing skills

Banking products, process knowledge

RBI circulars

Competition, financial industry trends knowledge

Experience Required:

Minimum 10 years MIS / Channel Management

Exposure to Audit, Process, Compliance in Banking

Major Stakeholders:

Branch Banking Team

Operations & IT / BPRG

Audit & Compliance

GIB Product & Process teams

HR & L&D; Team

GIB Channel

Skills

Refer to the

About HDFC Bank

HDFC Bank is one of India’s leading private banks. The Housing Development Finance Corporation Limited or HDFC Ltd was among the first financial institutions in India to receive an “in principle” approval from the Reserve Bank of India (RBI) to set up a bank in the private sector. This was done as part of RBI’s policy for liberalization of the Indian banking industry in 1994. HDFC Bank was incorporated in August 1994 in the name of HDFC Bank Limited, with its registered office in Mumbai, India. The bank commenced operations as a Scheduled Commercial Bank in January 1995. As of March 31, 2026, the Bank’s distribution network was at 9,689 branches and 21,172 ATMs across 4,175 cities / towns as against 9,455 branches and 21,139 ATMs across 4,150 cities / towns as of March 31, 2025. 50% of the branches are in semi-urban and rural areas. In addition, the Bank has 14,400 business correspondents, which are primarily manned by Common Service Centres (CSC). The Bank’s international operations comprise five branch

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📌 GIB Product-Training Manager (Mumbai)
🏢 HDFC Bank
📍 Mumbai