Job Type: Full-time

Experience: 2–5 years in Hotel Operations / Front Office

Department: Hotel Operations / Front Office

Job Summary

We are looking for an experienced and guest-focused Duty Manager to oversee day-to-day hotel operations and ensure smooth functioning of all departments during the assigned shift. The ideal candidate should have strong leadership, guest-handling, and problem-solving skills with hands-on experience in hotel operations.

Key Responsibilities

- Oversee the overall hotel operations during the assigned shift.
- Ensure smooth functioning of Front Office and coordination with all operating departments.
- Supervise and support Front Office staff, Guest Service Associates, and other operational team members.
- Handle guest check-in, check-out, requests, complaints, and escalations professionally.
- Ensure high standards of guest service and satisfaction.
- Monitor room status, arrivals, departures, VIP guests, and special requests.
- Coordinate closely with Housekeeping, F&B;, Engineering, Security, and other departments.
- Take immediate action to resolve operational issues and guest concerns.
- Conduct regular property inspections and ensure hotel standards are maintained.
- Monitor adherence to hotel SOPs, policies, safety, and security procedures.
- Handle emergency situations and coordinate with relevant departments when required.




- Monitor billing, cash handling, and other Front Office procedures.
- Prepare and review shift reports, handover notes, and operational records.
- Support the Front Office Manager / Operations Manager in achieving departmental targets.
- Ensure effective shift handover and proper communication between teams.
- Motivate and guide team members to deliver consistent service standards.

Requirements
- Diploma/Degree in Hotel Management or Hospitality Management preferred.
- 2–5 years of experience in Front Office / Hotel Operations.
- Previous experience in a supervisory or Duty Manager role will be an advantage.
- Strong communication and guest-handling skills.
- Good leadership, decision-making, and problem-solving abilities.
- Knowledge of hotel PMS and basic computer applications.
- Ability to handle pressure and work in a fast-paced environment.
- Willingness to work in rotational shifts, weekends, and public holidays.
- Professional appearance and a robust customer-service orientation.

Key Skills Hotel Operations | Front Office | Guest Relations | Guest Handling | Check-in & Check-out | Complaint Resolution | Team Management | PMS | Shift Management | Problem Solving | Hospitality Operations

Pay: From ₹30,000.00 per month

Work Location: In person

📌 Duty Manager - Hotel Industry (Sholinganallur)
🏢 Illam Hospitality & Banquets
📍 Sholinganallur