About The Company

Tophat HR is a boutique consulting firm specializing in tailored and comprehensive human resources consulting and management services. We pride ourselves on delivering personalized solutions that meet the unique needs of each client, ensuring optimal organizational performance and employee engagement. Our team of experienced professionals is dedicated to providing strategic guidance, operational support, and innovative HR practices to organizations across various industries.

About The Role

We are seeking a proactive and detail-oriented Digital Marketing Specialist to join our client's dynamic team as an Account Manager. This is a permanent work-from-home position with a shift schedule from 7:30 PM to 3:30 AM IST. The successful candidate will act as the primary liaison between clients and internal teams, managing digital marketing projects across multiple channels such as SEO, SEM, social media, content marketing, and web development.

The role requires excellent communication skills, strategic thinking, and the ability to handle multiple projects efficiently. The salary for this position is up to 75,000 INR per month, offering a competitive compensation package aligned with industry standards.

Qualifications The ideal candidate should possess a bachelor’s degree in Marketing, Business, Communications, or a related field. A minimum of 2 to 4 years of experience in client servicing, account management, or project management within a digital marketing agency is preferred. Strong understanding of digital marketing channels such as SEO, SEM, social media, content marketing, and web development is essential.

Candidates must demonstrate excellent communication, presentation,



and relationship-building skills, along with strong organizational and multitasking abilities. Proficiency in project management tools like Trello, Asana, Teamwork, or Basecamp is considered an advantage.

Responsibilities

Client Servicing & Account Management:

- Serve as the primary point of contact for assigned clients, fostering strong and long-term relationships.
- Gain a thorough understanding of client requirements, business objectives, and challenges to tailor digital marketing solutions accordingly.
- Present campaign strategies, performance reports, and updates to clients in a clear and professional manner.
- Address client queries promptly, resolve issues efficiently, and ensure high levels of client satisfaction.

Project Management

- Oversee the end-to-end execution of digital marketing projects, including SEO, PPC, social media, content creation, email marketing, and web development.
- Coordinate with internal teams such as creative, content, design, SEO, paid ads, and development to ensure timely and within-budget delivery of project milestones.
- Monitor project progress, track KPIs, and provide regular updates to clients and internal stakeholders.
- Maintain comprehensive documentation of client requirements, project scope, deliverables, and timelines.





Strategic & Operational Support

- Identify opportunities for account growth through upselling and cross-selling digital marketing services.
- Conduct competitor and industry research to infuse innovative ideas into client campaigns.
- Ensure all campaigns adhere to best practices, meet quality standards, and align with client objectives.
- Support internal process improvements to enhance client servicing efficiency and operational effectiveness.

Benefits Our client offers a comprehensive benefits package designed to support employee well-being and professional development. This includes a permanent work-from-home setup, flexible working hours aligned with the shift schedule, and a competitive salary of up to 75,000 INR per month. Employees will have access to ongoing training and development opportunities to enhance their skills in digital marketing and project management. Additionally, the organization fosters a collaborative and inclusive work setting that encourages innovation, creativity, and continuous learning.

Benefits also include health insurance options, paid time off, and performance-based incentives, ensuring employees feel valued and motivated in their roles.

Equal Opportunity

Tophat HR is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all individuals are treated with respect and fairness. We welcome applicants from diverse backgrounds, perspectives, and skills. We will work with candidates to provide accommodations at any stage of the hiring process, ensuring equal access and opportunity for all qualified individuals.

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